07-17-2012 01:44 PM
NBU 7.1
Master server - Windows 2008R2
Media server - Windows 2008R2
Client server - Novell 6.5
Trying to restore a set of folders from tape. Tape is in the library, which is physically connected to the media server. Backups have been successful for this client. I have attached a screen shot of the job details for this job. Not sure what log files may help, so please let me know, and I'll be happy to provide them.
We have HOSTS files on all machines in question, and they have been verified. bpclntcmd -hn and -ip work from master to client.
bptestbpcd -client gives the following:
D:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client ospr50
0 1 2
10.249.32.77:726 -> 10.204.253.1:13782
10.249.32.77:13724 <- 10.204.253.1:966
<16>bptestbpcd main: Function bpcr_new_standard_socket_rqst(ospr50) failed: 23
<16>bptestbpcd main: Function bpcr_new_standard_socket_rqst(ospr50) failed: 23
socket close failed
We've tried rebooting the client and media server, stopping and restarting services on the client, no change.
07-17-2012 02:22 PM
need to increase client read timeout in master server host properties
take a look below
http://www.symantec.com/business/support/index?page=content&id=HOWTO13869
07-17-2012 02:40 PM
Don't think that's the issue on this one. The Client Read Timeout is currently 3600 seconds (1 hour).
07-17-2012 04:10 PM
Status 48 is client hstname cannot be found. This will probably be a name resolution issue somewhere, for example, perhaps there are multiple interfaces on these servers, or, the reverse lookup is returning a slightly different name, eg. FQDN or something.
You could run nbdna, this might show something.
Re logs, I'd go with
Client - bpcd
Media - bpbrm and bptm and bpcd
Master - bprd bpcd
Martin
07-17-2012 06:51 PM
HI Jheatson
Kindly look the below link
http://www.symantec.com/business/support/index?page=content&id=TECH142526
Try the verbose option to get the issue.
bpcdtestbpcd -client <clinet name> -verbose.
07-23-2012 05:27 AM
Hi
Status code 48 occurs due to namin resolution issues in most of the times. Cross the client host name in the BAR GUI with the client name that was backed up successfully.
Try to check the below command
nslookup client name
nslookup ipaddress
both these commands should give the same ip address and the same name.
08-30-2012 09:24 AM
Hi,
Yes bpcdtest verbose should give more information. Its a connection issue related to name resolution.
Check the hostname for master media and client and also check the bp.conf entry on the master and etc/hosts on client.
I hope ping and telnet from master, media and client are working vice-versa.
BPCD and BPBRM logs from Master would give more information error.
08-31-2012 05:48 AM
Check hostname lookup from master server to client as well from media server to client - if Client is not in DNS, add hosts entries on master and media server.
Check hosts file on client as well.
Ensure hosts entries correspond with SERVER entries in bp.conf.
08-31-2012 07:12 AM
09-09-2012 10:28 PM
As said update the host file entry in the master server for the client needs to be restored and retry the restore by restarting the services in the client.
09-09-2012 10:50 PM
I fail to understand a repeat of what has already been said??
How would services on Novell Netware client be restarted?