VM client selection on Policy

[Willie_SA]

Master and Media server     NetBackup 7          Windows 2008

When doing selection of VM client under Policy, only see VCentre name BUT no clients.

Credentials set and correct.

VCentre and ESX hosts added to hosts files

Display/setup file attached.

[RamNagalla]

hi,

it happens some times when you register the Vcenter with short name.

register the Vcenter with the name how its configured ( in your case  FQDN) 

use FQDN to register in Netbackup and then try to browse the clients and let us know the output..

[Marianne]

Hopefully something like NBU 7.1.0.4 and not just unpatched NBU 7.0?

Can you use VMware vSphere client with same IP address and logon and see all VMs?

What is the vSphere version?

[Willie_SA]

When attempting to add credentials with long name - Server not found. But PING to long name works. See attached doc.

[Marianne]

Willie, which exact NBU version?

As from NBU 7.0.1 NBU keeps host cache for 1 hour. Any DNS changes or hostname changes should be followed by 'bpclntcmd -clear_host_cache' on Master and Windows backup host.

Can you confirm hostname lookup from master and backup host (if they are different) with these commands?

bpclntcmd -hn <hostname>

bpclntcmd -ip <ip-address>

Have you tried to install vSphere Client on the backup host and connect with same hostname and credentials?

[Willie_SA]

Hi, The NBU version is 7.1 on windows. I have discoverred that the ID that I am using in the credentials cannot acces the environment via the vSphere. I have asked them for a diffirent ID or to fix the ID I used. I think this is the problem............. Waiting feedback. And will then test.

[Marianne]

Please show VM admins these two TNs:

http://www.symantec.com/docs/TECH128513

http://www.symantec.com/docs/TECH130493

[Willie_SA · Accepted solution]

I think I solved this one.....

The procedure was the same as changing the HOST name on the NetBackup credentials.

I found the following in the Symantec NetBackup ™ for VMware Administrator's Guide -

Changing the host name of a VMware server in NetBackup (Page 40).

As per this procedure you need to issue the following command when changing the HOST name in the credentials:        

nbemmcmd -deletehost -machinename VMware_server_name -machinetype virtual_machine

Seems to me even if you delete the entry from the admin console AND bounce NBU, the hostname remains as an entry in the EMM database.

After I issued that command, I could add the new hostname and credentials - and could successful detect and add the VM systems.

I guess some times you just have to read the manual .....................

Thank you everyone for your help.

[Marianne]

Thanks for the feedback Willie.