12-05-2011 08:38 AM
Hi,
My environment consists of only Windows 2008 SP2 64-bit servers and clients (not R2 version)
I am using NetBackup 7.0.1
The problem is confined to backing up clustered servers only (Exchange and MS SQL servers)
I get partially successful backups with the files below failing to backup. Shadow Copy Components back up OK. The backup of C:\ takes a very long time (5 hours!) yet the Shadow Copy Components and other drives are fast and backup normally.
On the surface, it appears to be a permissions problem. The NetBackup client service is using a NetBackup service account (full domain admin rights and in the local admins group on the clients). I get “Access denied” message in Windows when I navigate to one of the failed folders e.g. C:\Documents and Settings\Administrator\AppData\Local\Application Data
If I change the NetBackup Client Service to run as the local account I get the same problem.
The really strange thing is, if I exclude C:\Documents and Settings I still get the same warnings. Documents and Settings has been replaced in Windows 2008 by C:\Users but there is a “junction point” for it. I tried excluding C:\Users as well but that didn’t help.
Date Time Media Server Client Severity Job IDType Description
30/11/2011 22:45:41 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\AppData\Local\Application Data (WIN32 87: Unknown error)
30/11/2011 22:46:42 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\AppData\Local\History (WIN32 87: Unknown error)
30/11/2011 22:47:45 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\AppData\Local\Temporary Internet Files (WIN32 87: Unknown error)
30/11/2011 22:48:48 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\Application Data (WIN32 87: Unknown error)
30/11/2011 22:49:49 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\Cookies (WIN32 87: Unknown error)
30/11/2011 22:50:50 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\Documents\My Music (WIN32 87: Unknown error)
30/11/2011 22:51:50 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\Documents\My Pictures (WIN32 87: Unknown error)
30/11/2011 22:52:51 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\Documents\My Videos (WIN32 87: Unknown error)
30/11/2011 22:53:52 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\Local Settings (WIN32 87: Unknown error)
30/11/2011 22:54:53 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open directory: C:\Documents and Settings\Administrator\My Documents (WIN32 87: Unknown error)
30/11/2011 23:04:02 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Microsoft\Windows\UsrClass.dat (WIN32 32: Unknown error)
30/11/2011 23:04:32 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 (WIN32 32: Unknown error)
30/11/2011 23:05:03 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 (WIN32 32: Unknown error)
30/11/2011 23:05:34 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Temp\1\vmware-administrator\vmware-4892--administrator-5492.log (WIN32 5: Unknown error)
30/11/2011 23:06:05 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Temp\1\vmware-administrator\vmware-4892--administrator-8120.log (WIN32 5: Unknown error)
30/11/2011 23:06:35 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Temp\1\vmware-administrator\vmware-4892-mks-administrator-4196.log (WIN32 5: Unknown error)
30/11/2011 23:07:05 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Temp\1\vmware-administrator\vmware-4892-mks-administrator-5192.log (WIN32 5: Unknown error)
30/11/2011 23:07:36 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Temp\1\vmware-administrator\vmware-4892-mks-administrator-5940.log (WIN32 5: Unknown error)
30/11/2011 23:08:06 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\AppData\Local\Temp\1\vmware-administrator\vmware-4892-mks-administrator-7436.log (WIN32 5: Unknown error)
30/11/2011 23:17:59 jupiternbu01p-man jupitermsc02p-man Warning 521 Backup from client jupitermsc02p-man: WRN - can't open file: C:\Documents and Settings\Administrator.ONE-02\NTUSER.DAT (WIN32 32: Unknown error)
01/12/2011 03:25:40 jupiternbu01p-man jupitermsc02p-man Error 521 Backup backup of client jupitermsc02p-man exited with status 1 (the requested operation was partially successful)
01/12/2011 03:25:58 jupiternbu01p-man jupitermsc02p-man Error 501 Backup backup of client jupitermsc02p-man exited with status 1 (the requested operation was partially successful)
Solved! Go to Solution.
12-05-2011 09:05 AM
Another one ...
Also applies to clsuters then, but on shared drives:
http://www.symantec.com/docs/TECH144007
I guess the first one will actually apply as it is on a local drive
#edit#
This one does say the following:
(ET2146659) C: drive backups are extremely slow for Windows 2008 Cluster Server
when VSS is enabled
So maybe it is this one after all - who knows!
12-05-2011 08:58 AM
Odd this as this is down as a know issue:
http://www.symantec.com/docs/TECH136057
But you say you have excluded it.
So maybe it is this - where the exclude list is ignored (although it does say it does not apply to clusters? Maybe log a call.)
http://www.symantec.com/docs/TECH150101
You may need the EEB
12-05-2011 09:05 AM
Another one ...
Also applies to clsuters then, but on shared drives:
http://www.symantec.com/docs/TECH144007
I guess the first one will actually apply as it is on a local drive
#edit#
This one does say the following:
(ET2146659) C: drive backups are extremely slow for Windows 2008 Cluster Server
when VSS is enabled
So maybe it is this one after all - who knows!
12-06-2011 01:18 AM
12-06-2011 01:37 AM
For any 64 bit ones use the AMD one - it is just the Symantec naming convention.
12-06-2011 02:50 AM
Yes, that fix worked! By installing the hotfix and excluding C:\Documents and Settings the backup has finished successfully in just under 6 minutes as opposed to 5 hours!
Many thanks
Matt
12-06-2011 03:07 AM
Great - glad to have helped