I could not agree MORE!!!!
There are regular folks that I see posting indepth responses to some difficult questions. And these particular folks (some mentioned in the previous post) are seen in NUMEROUS different forums.......not just Symantec's. This is NOT their daily job, and requires time, experience, and sometimes hours of investigation! The LEAST we could do is find a way to reward them, which may encourage them to continue assisting the rest of us!
One that I choose to personally thank (Bob Stump) is ALWAYS prompt to respond, and share his years of experience!! There have been countless times when I have been able to find quicker answers to out of the norm questions on forums such as these, than opening a VSupport tkt..................even when opened as a Sev1. And that credit goes to the folks like Bob S.!! THANKS!!
So in short, please, please, PLEASE find a way to bring back the folks dedicated to assisting those in need!
Thanks again,
Bob