backup to MSDP ends with error 83 (media open error)

[jurgen_barbieur]

one of my customers has issues with a media-server (MSDP)

all jobs send to this MSDP are ending with error 83 (media open error)

the environment is like this:

1 master server (win 2008 R2 SP1 Std x64)

1 media server (win 2008 R2 SP1 Std x64) with MSDP (server A)

1 media server (win 2008 R2 Std x64) With MSDP (Server B)

server B is working correctly.

Server A isn't writing backups to his MSDP.

when trying to get an update on teh diskpools within NBU console we get the error : "unable to fetch the updated information for the disk pool xxx. invalid command parameter. RDSM has encountered an issue with STS where the server was not found: getdiskvolumeinfo"

but when I run the command "nbdevquery -listdp -stype PureDisk -U" They both get the result admin up, internal up

ipv6 is disabled on all the servers.

Any Idea what is going wrong and how to fix it?

[revarooo]

Have you tried restarting NetBackup on this MSDP Media server?

Try updating the credentials - does that work?

tpconfig -update -storage_server <storage_servername> -stype PureDisk -media_server <media_hostname>  -sts_user_id <userid> -password <password>

[RiaanBadenhorst]

post nbdevquery -listdv -stype PureDisk -dp "your disk pool name"

you can get the diskpool names from

nbdevquery -listdp -stype PureDisk

Is the spoold service up and running on that media server?

[jurgen_barbieur]

the netbackup services has allready been restarted on all the servers (media and master)

restarting the services was done without any errors / issues.

c:\Program Files\Veritas\NetBackup\bin>nbdevquery -listdv -U -stype PureDisk -dp Dedup_disk_can
Disk Pool Name      : Dedup_disk_can
Disk Type           : PureDisk
Disk Volume Name    : PureDiskVolume
Disk Media ID       : @aaaau
Total Capacity (GB) : 2678.79
Free Space (GB)     : 2603.00
Use%                : 2
Status              : UP
Flag                : ReadOnWrite
Flag                : AdminUp
Flag                : InternalUp
Num Read Mounts     : 0
Num Write Mounts    : 1
Cur Read Streams    : 0
Cur Write Streams   : 0
Num Repl Sources    : 0
Num Repl Targets    : 0

[jurgen_barbieur]

spoold is running on that mediaserver

[maurijo]

Im a colleague of Jurgen and I checked the case to, seems that data is missing as well. The dedup volume used to be around 70 procent full, now its only 3 procent full. While I have seen this before the weirdest thing is that in windows the disk is almost empty as well so it looks like the data is really gone physically...

[RiaanBadenhorst]

That seems quite serious, open a support case

Also check the spoold log but that fact that the files are gone is probably the issue. Investigate the FS too.

[jurgen_barbieur · Accepted solution]

the MSDP was completely corrupt and empty.

we managed to delete the whole MSDP and recreated it