bpbkar32 High CPU Utilization

[YDardeer]

Hi,

I'm having a problem with a few of my Windows boxes. bpbkar32 is exceeding 90% CPU utilization. and its not just a one time thing. the issue is repeated every once in a while, and on multple machines. the machines run windows 2008 r2 and netbackup agent 6.5.6.

I would open a support case if I knew how. I'm new to the Symantec and Netbackup world, so I'm struggling with openning a case. So I figured I'd post a question here.

Thanks,

[Nicolai · Accepted solution]

bpbkar32.exe uses high amounts of CPU for extended periods of time during a Shadow Copy Components backup of Windows 2008

http://www.symantec.com/docs/TECH147994

[mph999]

Is it this issue ?

http://www.symantec.com/docs/TECH147994

Regards,

Martin

[mph999]

ha ha ... Nicolai comes up with the saem TN whilst I am typing my answer ...  <wave> Hi Nicolai ...

... right, if it is not the issue in the TN, when does the problem happen :

When you run a backup, you are runnign the same bpbkar binary each time.

This would suggest, that the issue happens when you are backing up particular files, does it happen around the same time each time it happens ?

Martin

[Andy_Welburn]

A lot of resources can be accessed on the KnowledgeBase here:

http://www.symantec.com/business/support/index?page=landing&key=15143

Altho' Google works too!

e.g.

Contact Business Support: http://www.symantec.com/support/contact_techsupp_static.jsp

[YDardeer]

Thanks for the reply.

yeah I guess this would be the issue. So, there is no solution for it yet?

[mph999]

The patch attached to this technote :

http://www.symantec.com/docs/TECH156114

Contains a change that may reduce the CPU %

Regards,

Martin

[YDardeer]

yeah but this is for 7.1, right? my client is on 6.5.6?

[Nicolai]

6.5 will be out of support in October. I know it a bitter pill but don't shoot the mailman 

[YDardeer]

yeah I guess so:). Anyway, thanks for the great support.