02-18-2013 03:25 AM
Hi everyone,
after executing /usr/openv/netbackup/bin/update_clients some clients are not backed up showing me error 58 can't connect to client any idea?
best regards.
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02-20-2013 04:33 AM
02-18-2013 03:38 AM
Sounds like somethimng may have gone wrong - you need to check those clients to ensure that their NetBackup daemons are running.
What output did you get when you ran the command?
02-18-2013 05:47 AM
when you run the /usr/openv/netbackup/bin/update_clients, did you see update successfull output?
if update got failed there is a possiblity of corrept netbackup in client, which need end up with re-installing the netbackup client.
02-18-2013 08:19 AM
02-19-2013 02:49 AM
Hi Marianne,
is this the right path of the directory : /usr/openv/netbackup/logs/bpcd??
best regards.
02-19-2013 02:52 AM
Hi,
this is an output of the policy jib:
02-19-2013 04:19 AM
This may show a refusal as well - check the clients bp.conf file (/usr/openv/netbackup) - i think Marianne was hinting at this.
You bpcd log directory was correct - do you have the log from there following this failed backup?
02-19-2013 04:24 AM
bpcd folder needs to be created under /usr/openv/netbackup/logs/.
Log file will be created in bpcd folder that should indicate reason for failed connection.
02-19-2013 04:37 AM
Check the bp.conf file exist under "Install-path\netbackup\bp.conf".
Do this file contains the correct entry of master and media servers ?
02-19-2013 04:39 AM
I already create this folder but it's still empty:
02-19-2013 04:45 AM
you are in the goodies folder!
usr/openv/netbackup/logs/bpcd/
02-19-2013 06:37 AM
02-19-2013 06:46 AM
OK - I need you to do five things and show me the outputs please:
1. On the client run /usr/openv/netbackup/bin/bpps -x
2. Show us the bp.conf on the client
3. Ping the client from the Master and the Media Servers and show us the outputs
4, Ping the Master and the Media Servers from the client and show us the outputs.
5. Run ifconfig on the Master and Media Servers and Clients and show us the outputs
Thanks
02-19-2013 07:04 AM
1.root@prod1-kcc[/NBU/NetBackup_7.5_CLIENTS]# /usr/openv/netbackup/bin/bpps -x
02-19-2013 07:16 AM
OK - didn't make things clear enough ...
I need to know what the master and media servers resolve the ip address of the client as and what the client resolves the master and media servers as (you obviously have a huge number of media servers so maybe just pick one or two that may try and back this client up)
Can you check that bpps exists on the client in the usr/openv/netbackup/bin directory - if so try it without any switches or using the -a swicth and show the output
02-19-2013 07:25 AM
bpps doesn't exist in this path:
02-19-2013 07:59 AM
There should be a whole lot more in that directory!!
What ever went wrong when you did the upgrade has left only half a client installation.
I would see if you can re-install it locally or uninstall it and install it afresh - but do it locally so that you have full control and visiblity over the process.
But this does explain your problem
02-19-2013 08:08 AM
even to reinstall it the installation is hanging in this point.
02-19-2013 11:10 AM
Something wrong on your client...
Please show output of:
pkginfo |grep SYMC
If I may ask - was Client package extracted with gtar? See http://www.symantec.com/docs/TECH15408
02-20-2013 01:14 AM
Hi Marianne,