image Cleanup 83 error

[Ivy_Yang]

hi,

we have a Windows backup domain(6.5.6, I know it's old, but we have plan to do the upgrade in near future), we back up the data to EMC data domain.

Last week we change the Ip address for both NBU master and Data domain from 10.2.1.XX to 10.22.66.XX.....

we updated the STU settings as well and the backups look good after this IP change.

but we have  image Cleanup 83 error. please look into the below for datail error.

it still shows the obsolete Ip address for the STU( which is the IP for the Data domain before)........

so how can I correct this issue?

11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) image catalog cleanup         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) deleting images which expire before Sun Nov 18 22:12:08 2012 (1353294728) 
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client core         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlacc1         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlbes01         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlbes1         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlcognos         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlcognosdb         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phldc01         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phldc02         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phldeployment01         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlexeh01         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlgp01         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlhca01         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlnbu1.active.local         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client phlnbu1.starcite.com         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client sc-exchange2k3         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client sc-phl-dc1         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) processing client sc-phl-sc2         
11/18/2012 10:12:08 PM - Info bpdbm(pid=6544) deleted 1 expired records, compressed 0, tir removed 0, deleted 0 expired copies
11/18/2012 10:12:08 PM - Info nbdelete(pid=4848) deleting expired images. Media Server: phlnbu1 Media: \\10.2.1.215\backup\phl\cat    
11/18/2012 10:12:09 PM - started process bpdm (6388)
11/18/2012 10:13:35 PM - Critical bpdm(pid=6388) sts_get_lsu_prop_byname on LSU \\10.2.1.215\backup\phl\cat failed: 2060013 no more entries   
11/18/2012 10:13:35 PM - Critical bpdm(pid=6388) Invalid storage device: \\10.2.1.215\backup\phl\cat no more entries     
11/18/2012 10:13:35 PM - Critical bpdm(pid=6388) failure to open disk at path \\10.2.1.215\backup\phl\cat: plug-in reports error 2060013 no more entries
11/18/2012 10:13:35 PM - Error bpdm(pid=6388) volume \\10.2.1.215\backup\phl\cat does not exist or is not available.   
11/18/2012 10:13:35 PM - Info nbdelete(pid=4848) deleting expired images. Media Server: phlnbu1 Media: \\10.2.1.215\backup\phl\exch    
11/18/2012 10:13:35 PM - started process bpdm (6072)
11/18/2012 10:15:01 PM - Critical bpdm(pid=6072) sts_get_lsu_prop_byname on LSU \\10.2.1.215\backup\phl\exch failed: 2060013 no more entries   
11/18/2012 10:15:01 PM - Critical bpdm(pid=6072) Invalid storage device: \\10.2.1.215\backup\phl\exch no more entries     
11/18/2012 10:15:01 PM - Critical bpdm(pid=6072) failure to open disk at path \\10.2.1.215\backup\phl\exch: plug-in reports error 2060013 no more entries
11/18/2012 10:15:01 PM - Error bpdm(pid=6072) volume \\10.2.1.215\backup\phl\exch does not exist or is not available.   
11/18/2012 10:15:01 PM - Info nbdelete(pid=4848) deleting expired images. Media Server: phlnbu1 Media: \\10.2.1.215\backup\phl\win    
11/18/2012 10:15:01 PM - started process bpdm (5192)
11/18/2012 10:16:28 PM - Critical bpdm(pid=5192) sts_get_lsu_prop_byname on LSU \\10.2.1.215\backup\phl\win failed: 2060013 no more entries   
11/18/2012 10:16:28 PM - Critical bpdm(pid=5192) Invalid storage device: \\10.2.1.215\backup\phl\win no more entries     
11/18/2012 10:16:28 PM - Critical bpdm(pid=5192) failure to open disk at path \\10.2.1.215\backup\phl\win: plug-in reports error 2060013 no more entries
11/18/2012 10:16:28 PM - Error bpdm(pid=5192) volume \\10.2.1.215\backup\phl\win does not exist or is not available.   
media open error(83)

[Marianne · Accepted solution]

I guess you never tested restores from images done before IP address change? Images are stored with IP address configured for STU name.

NBU also needs to clean out images on the DSU when images expire.
You can see that that NBU cannot find the images at original address.
NBU-side of image expiration can be solved with 'nbdelete -allvolumes force' but this will not cleanup images on DD. 

See http://www.symantec.com/docs/TECH62005

I am not sure how you will solve DD cleanup problem and restore from older images - all I can think of is to run a phase 1 import of all images on the DD.

nbcatsync may also help - see http://www.symantec.com/docs/TECH127922 and http://www.symantec.com/docs/HOWTO43774

[Ivy_Yang]

I will make some tests later, but your reply makes much sense.

thank you Marianne.