kms with 6.5.2A. getting errors with or without kms running on the solaris master server.

[richard1]

Below the status logging of the job.

Our setup is:

1 master server for the EMM database and 4 IBM LTO2 drives attached (on Solaris) with kms on it.

1 new Media server with 3 IBM LTO4 drives attached (on W2K3 64bit R2 Sp2)

3-dec-2008 8:35:05 - estimated 0 kbytes needed
3-dec-2008 8:35:15 - started process bpbrm (pid=1584)
3-dec-2008 8:35:24 - connecting
3-dec-2008 8:35:24 - mounting 000601
3-dec-2008 8:35:25 - connected; connect time: 0:00:00
3-dec-2008 8:35:57 - Error bptm (pid=3432) FREEZING media id 000601, Encryption unavailable for an ENCR pool
3-dec-2008 8:35:57 - Warning bptm (pid=3432) media id 000601 load operation reported an error
3-dec-2008 8:35:46 - current media 000601 complete, requesting next media Any
3-dec-2008 8:36:19 - granted resource  000603
3-dec-2008 8:36:19 - granted resource  IBM.ULT3580-TD4.002
3-dec-2008 8:36:19 - granted resource  prodmedia02-hcart-robot-tld-0
3-dec-2008 8:36:21 - mounting 000603
3-dec-2008 8:36:54 - Error bptm (pid=3432) FREEZING media id 000603, Encryption unavailable for an ENCR pool
3-dec-2008 8:36:54 - Warning bptm (pid=3432) media id 000603 load operation reported an error
3-dec-2008 8:36:44 - current media 000603 complete, requesting next media Any
3-dec-2008 8:36:46 - end writing
termination requested by administrator (150)

[cannot_connect_]

Hi, This is media problem.

First, check the media status. (freeze/unfreeze)

# /usr/openv/netbackup/bin/admincmd/bpmedialist -mlist

# /usr/openv/netbackup/bin/admincmd/bpmedia -unfreeze -m 000601

# /usr/openv/netbackup/bin/admincmd/bpmedia -unfreeze -m 000603

And then, check the media status by bpmedialist command.

# /usr/openv/netbackup/bin/admincmd/bpmedialist -mlist

You'll not see the frozen media. If you find the other frozen media,

# bpmedia -unfreeze -m media_id

[richard1]

Below the outcome! But when I restart the backup it gives me the same results. The media keeps freezing after.

If I place the tape(s) in a normal (not ENCR_) pool, I'am able to do a backup on those tapes.

# /usr/openv/netbackup/bin/admincmd/bpmedialist -mlist
Server Host = prodmedia02

 id     rl  images   allocated        last updated      density  kbytes restores
           vimages   expiration       last read         <------- STATUS ------->
--------------------------------------------------------------------------------
000601  24      0   12/03/2008 08:35        N/A          hcart           0     0
                0         N/A               N/A         FROZEN

000603  24      0   12/03/2008 08:35        N/A          hcart           0     0
                0         N/A               N/A         FROZEN

000605   9      2   10/31/2008 00:13  11/01/2008 00:11   hcart         832     0
                2   INFINITY              N/A

000623   1      7   12/02/2008 23:58  12/03/2008 00:05   hcart        8480     0
              MPX   12/17/2008 00:05        N/A

000624   1      7   12/02/2008 23:58  12/03/2008 00:05   hcart        8480     0
              MPX   12/17/2008 00:05        N/A

000650   9     19   10/29/2008 16:19  11/01/2008 00:18   hcart      227168     0
               19   INFINITY              N/A

# /usr/openv/netbackup/bin/admincmd/bpmedia -unfreeze -m 000601 -h prodmedia02
# /usr/openv/netbackup/bin/admincmd/bpmedia -unfreeze -m 000603 -h prodmedia02
# /usr/openv/netbackup/bin/admincmd/bpmedialist -mlist -h prodmedia02
Server Host = prodmedia02

 id     rl  images   allocated        last updated      density  kbytes restores
           vimages   expiration       last read         <------- STATUS ------->
--------------------------------------------------------------------------------
000605   9      2   10/31/2008 00:13  11/01/2008 00:11   hcart         832     0
                2   INFINITY              N/A

000623   1      7   12/02/2008 23:58  12/03/2008 00:05   hcart        8480     0
              MPX   12/17/2008 00:05        N/A

000624   1      7   12/02/2008 23:58  12/03/2008 00:05   hcart        8480     0
              MPX   12/17/2008 00:05        N/A

000650   9     19   10/29/2008 16:19  11/01/2008 00:18   hcart      227168     0
               19   INFINITY              N/A

[GlassEye]

Are you defiantly directing your encrypted backups towards the LTO-4 drives & LTO-4 media?, the tapes your using are defined as hcart, not a problem if LTO-2 & LTO-4 are in separate libraries.

Have you checked the firmware level on the drives? Minimum level is 7BG2

[richard1]

Both the LTO2 and LTO4 drive's are placed in 1 library. The LTO2's are connected to the Master server and the LTO4's are connected to the Media server. According to Veritas Support LTO4 tapes are registered as hcart and LTO2 as hcart2. LTO3 would be hcart3 and LTO5 would get hcart2.

As I mentioned normal backups (without the encryption feature kms) are working fine.

[GlassEye]

So all your LTO-4 drives and media are defined as hcart while all your LTO-2 drives and media are defined as hcart2 correct?

Does your Key Group name in KMS exactly match the Volume Group name your trying to write encrypted backups too in NetBackup?

[richard1]

Question 1) Yes, they are.

Question 2) Yes,They must be. To be sure I did ./nbkmsutil -listkgs and copy/past it to the new Pool name.