netbackup 7.6 backup data issue error 90

[Tanveer_Ahmad]

I have server with three partition ( C, D and E drive) I am able to backup data from C Drive and E drive but when I try to backup data from D drive below mention error is appear. I reinstall netbackup client on system and also have full right on this drive can some help me where is I am wrong.

 begin writing
3/6/2015 5:35:06 PM - Info bptm(pid=3420) EXITING with status 90 <----------       
3/6/2015 5:35:08 PM - Info bpbkar32(pid=3144) done. status: 90: media manager received no data for backup image 
3/6/2015 5:35:08 PM - end writing; write time: 0:00:10
media manager received no data for backup image(90)

[Marianne]

Check if D-drive is the Client's Exclude List.

Host Properties - Client - Windows Client - Exclude List.

If you do not want the contents of D-drive to be backed up, change the Exclude List entry to:
D:\*

[revarooo]

Too little info - what is the NetBackup version of the client, what is the OS of the client?

bptm log from the media server and the bpbkar log from the client and the job details please ?

[Tanveer_Ahmad]

There is no excule list define of D Drive. On D drive there folder name " projects" and there is many sub-folder under this folder. This is the data which I want to backup but fail to do so. I create a new folder on D drive and place couple text files in this folder and try to backup folder which is successfully backup. After that I place same folder under " project" folder again I start backup only selecting folder which I was created but again same error occur.

[Marianne]

As per revarooo's post below - you need bpbkar log on the client to troubleshoot.

Create the folder under netbackup\logs and increase Client's logging level to 1 in Host Properties.

After next failure, copy the log in bpbkar folder to bpbkar.txt and upload here as File attachment.

[Tanveer_Ahmad]

I am using Netbackup 7.6.0.1 my server os is Windows 2012 system is DELL R710 and Tandberg Stoarage loader with one drive is attached. My client machine is windows 2008 R2.

[revarooo]

This log does not tell us much , other than you have tape drive issues:

11:50:33.041 [6408.5692] <4> report_throughput: VBRT 1 6408 1 1 HP.ULTRIUM5-SCSI.000 0320L5 0 1 0 0  0 (bptm.c.18468)
11:50:35.401 [6408.5692] <4> write_backup: begin writing backup id desnet-ksc01_1425624610, copy 1, fragment 1, to media id 0320L5 on drive HP.ULTRIUM5-SCSI.000 (index 0)
11:52:22.863 [6408.5692] <16> io_open: cannot open file D:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_HP.ULTRIUM5-SCSI.000, The system cannot find the file specified. (2)
11:52:49.833 [4812.3140] <4> bptm: emmserver_name = desnet-vmh07.descon.com
11:52:49.833 [4812.3140] <4> bptm: emmserver_port = 1556
11:52:49.911 [4812.3140] <4> create_tpreq_file: {3,0,5,0}
11:54:09.889 [4812.3140] <16> tapelib: system call msgrcv() failed, Unknown error
11:54:09.889 [4812.3140] <16> send_MDS_msg: Error from emmlib_handleMessage, Master desnet-vmh07.descon.com, type 12, returned error 2005023
11:54:09.889 [4812.3140] <16> really_tpunmount: error unloading media, TpErrno = Error in Receiving User Message
11:54:09.889 [4812.3140] <16> openNTDevice: CreateFile on \\.\Tape0 failed, The process cannot access the file because it is being used by another process. (32)
11:54:13.905 [4812.3140] <16> openNTDevice: CreateFile on \\.\Tape0 failed, The process cannot access the file because it is being used by another process. (32)

19:38:47.212 [2668.7624] <16> process_tapealert: TapeAlert Code: 0x10, Type: Critical, Flag: FORCED EJECT, from drive IBM.ULTRIUM-HH5.000 (index 1), Media Id
19:38:47.212 [2668.7624] <16> process_tapealert: TapeAlert Code: 0x21, Type: Critical, Flag: EJECT MEDIA, from drive IBM.ULTRIUM-HH5.000 (index 1), Media Id
19:38:47.228 [2668.7624] <8> process_tapealert: TapeAlert Code: 0x27, Type: Warning, Flag: DIAGNOSTICS REQ., from drive IBM.ULTRIUM-HH5.000 (index 1), Media Id
19:38:47.228 [2668.7624] <16> process_tapealert: TapeAlert Code: 0x37, Type: Critical, Flag: LOADING FAILURE, from drive IBM.ULTRIUM-HH5.000 (index 1), Media Id
19:39:05.331 [2668.7624] <4> report_resource_done: VBRD 1 2668 0 IBM.ULTRIUM-HH5.000 *NULL*

Issues with drive IBM.ULTRIUM-HH5.000  - if you have other drives, try downing this drive. I don't think the drive issues are related to your original post issue though!

[Marianne]

You need bpbkar on the client to troubleshoot status 90.

[TimWillingham]

This is an old bug that has been reintroduced in 7.6 per Symantec support.  No ETA on resolution and no EEB is forthcoming.

[Marianne]

Really? Tell us more?

[TimWillingham]

I opened a case on the issue and that's what I was told.

[Tanveer_Ahmad]

Thanks all to share your thoughts on my problem. My problem is resolved I missed one thing that previously dfs is configured on this folder and its services is causing problem. Now dfs is not in use I disabled dfs services and able to backup folder and its subfolder.

[Marianne · Accepted solution]

This is why we kept on asking for bpbkar log. DFS replication would be reported in the log as the reason for folder being skipped.

[Wes_T__Gator]

I am experiencing a similar issue.  I have a policy that backs up 4 clients at 4 different locations.  It's backing up the same path for each site.  Two of the four backups are working properly, the other two are backing up the folder I am specifying, but nothing below it.  We've spent hours checking the policy, client configs, and even the accounts the NBU services are using on the clients, but haven't come up with anything.  I was going to open a support ticket on Monday, but if anyone has a suggestion of something I can try now, I'm all ears.  I've attached the most recent bpbkar from one of the clients that is not backing up as expected.

[sdo]

Tim, can you tell us whether there was anything in your log files which can be used to determine whether the problem is being experienced?