vmdk restores

[Gosiame]

Hi,

Does anyone have an idea on what needs to be done here, I’m trying to restore a vmdk file taken from a vmware backup configured as FlashBackup-Windows, the error encountered is “FlashBackup-Windows policy restore error(2817)”, The version of Netbackup is 7.1.0.2 running on a Windows 2008 R2 64bit platform.

[Zahid_Haseeb]

A virtual machine restore may fail in the following cases:

1.) If an .ISO file was presented to a virtual machine as a virtual CD or DVD during backup, the ISO file must be available on the destination host.

2.) The VMware restore host is on Windows Server 2008 but the SAN LUNs are offline.

3.) For restores that use the hotadd transfer type: If the virtual machine to restore and the virtual machine that contains the hotadd restore host do not  reside in the same VMware datacenter, the restore fails.

4.) The restore host cannot access the VMware datastore by means of the transfer type that was selected for the job.

5.) You attempted to restore a file that has a path name longer than 1023 characters.

6.) If the ESX servers are configured with short host names (not fully qualified), NetBackup may not find the ESX server for the restore.

For more details see the below link this will hopefully help you:

http://www.symantec.com/business/support/index?page=content&id=HOWTO44491

[Gosiame]

I have verified and tried the above solutions but that didn't work, checked with the attached technote with no luck.

http://www.symantec.com/business/support/index?page=content&id=HOWTO44542#v53308011

Are there any more logs that i can activate to drill down to the exact error?

[Mark_Solutions · Accepted solution]

Have you checked that your account for vCenter access has sufficient rights to do the restore - this is more than needed to do the backup, this link relates to your status code:

http://www.symantec.com/docs/TECH155102

At the bottom if which is the link to all of the rights needed:

http://www.symantec.com/docs/TECH130493

[pikachu]

If an .ISO file was presented to a virtual machine as a virtual CD or DVD during backup, the ISO file must be available on the destination host.

=> dword HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SymVmTools\SymVmToolsIgnoreDevicesWithAttachedFiles set to 1

works around that issue

[pikachu]

okay a couple of things... we need more info.

Is this a direct VC or ESX restore?

What version is your VC/ESX?

What type of restore? SAN, nbd, ... ?

How quickly does the restore job die? Right away or does it actually start to write and then fail?

I assume that bpvmutil is failing, however it could also be an issue reflected in the vxms logs. Let's start out with bpvmutil:

Open up Backup, Archive& Restore on the backup host. Click on File and then Netbackup Client Properties. In the Troubleshooting tab set general to 2 and verbose to 5.

Next browse to c:\program files\veritas\netbackup\logs\bpvmutil\. If the folder does not exit please create the folder. Delete everything in the folder if the folder already existed.

Open up the registry and go to HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\BACKUP\. If the key BACKUP does not exist just create it. Next under the BACKUP key create the dword vmcloglevel and set it to 3.

Or just run: reg add HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\BACKUP /v vmcloglevel /t REG_DWORD /d 3

Re-run the restore job and attach the bpvmutil log file.