Can't get any server to report

[amaru96]

Hi guys, I've been trying to get Symantec OpsCenter working for a couple of days now without luck.

I have installed the application, created the agent and data collector but it doesn't work. Everything reads as "Not Started" and I have no idea what I'm doing wrong.

I've installed OpsCenter onto a clean Windows 2008 R2 machine and installed the update (7.0.1). I have 8 Backup Exec servers I'd like to be able to report on.

I've read through the user guide and installed Visual C++ SP1 as directed but hasn't made a diffrerence. No data is being collected.

Any guidance /  help would be much appreciated.

[RonCaplinger]

Can you give us a little more info:

Is OpsCenter installed on a separate server/VM all by itself (not installed on a Backup Exec server)?

Did you install an OpsCenter Agent on the Backup Exec servers?

Are the OpsCenter services in Windows all started?

[BoB_Marley1]

to know how to setup properly, I can't get it to work

[nbutech]

Please provide more details to assist..

[BoB_Marley1]

I'm getting error message with following text...

Retries exceeded, couldn't reconnect to 10.100.248.128:1556:opscenter_agent

When looking on the client side

the servcie "Symantec Opscenter Agent service" is crashed.

There is a log, hs_err_pid3972.log

starting with...

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x4f2187d1, pid=3972, tid=4764
 

so I raised a case with support : Case_ID_413-177-175 

No feedback yet, waiting...

[nbutech]

Retries exceeded, couldn't reconnect to 10.100.248.128:1556:opscenter_agent

Is pbx service installed on agent server and is the port 1556 open

[nbutech]

Is Hotfix 912945 been installed on this system..you can try to remove Microsoft Internet Explorer Hotfix 912945 and check if it helps.

[RonCaplinger]

Do you have the Backup Exec Client installed on your OpsCenter server?  OpsCenter uses some of the NetBackup commands from the client to communicate with the NetBackup Master server; I'm assuming the same is true for Backup Exec.