VxVM not detecting newly add LUN

[timus]

Configuration details -
OS - HP-UX B.11.23 U ia64
VxVM version 5.0

Problem description-

Added a new 70GB LUN from EMC CX-380 to the host.

diskinfo /dev/rdsk/c19t5d6
SCSI describe of /dev/rdsk/c19t5d6:
vendor: DGC
product id: CX3-80WDR5
type: direct access
size: 70709760 Kbytes
bytes per sector: 512

The new LUN is detected by OS, but VxVM is not able to detect it. i.e the LUN does not show in "vxdisk list" output. also no dmp device path seen for the LUN in  /dev/vx/dmp/

Steps done so far -

1- ioscan -fnC disk
2- vxdctl enable / vxdisk scandisks
3- vxdisksetup -if c19t5d6
VxVM vxdisksetup ERROR V-5-2-43 c19t5d6: Invalid disk device for vxdisksetup

Please suggest any solution except "reboot"

Thanks

[Marianne]

My suggestion was going to be to check array settings, but it seems that you have done that already.

If all of the settings are correct (as per the Hardware TechNote) :

Minimum firmware: FLARE 19 (CX3)

Initiator type: HP NO Auto TRESSPASS

Failover Mode=2

DMP Failover mode: A/P-C

Then it's probably time log a support call...

[Gaurav_S]

Agreed, if above didn't helped, get a support called opened..

Gaurav

[timus]

Hi Gaurav,

We have already opened a support call with Symantec, the Case-ID is 412-985-400. All the resolution method given by symantec so far has been tried but the problem is not solved.

Thanks

[Marianne]

Ask the Support Engineer to escalate the call.

[Kimberley · Accepted solution]

I just wanted to provide a quick follow-up on this. Tech Support has escalated the case to engineering to investigate further. Thanks @timus for all the details you've provided here.

Best,

Kimberley

[RSA]

Hi Timus

If you got the solution from Tech support , can you pls share it with finally what was done to resolve this