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Veritas.com
Support

BESR 8 desktop fails with error 1603.

Bob_Rutledge
Level 3

‎08-18-2008 12:50 PM

I have been able to install the software on most of the machines in my office. I ran the install with verbose logging and this is the error I am receiving. As you can see it looks like it is going to install, yet it fails with the 1603 error. Any help would be appreciated. The machines are Windows Vista Business SP1, and trying to install as the administrator has resulted in the same error.

 

\Setup.bundle
2008-08-18 15:13:15  [INFO ] [ExtractSetupBundle       ] - End
2008-08-18 15:13:15  [INFO ] [PrepForExecuteSetupBundle] - Start
2008-08-18 15:13:15  [INFO ] [ReadSetupConfigINIFile   ] - Reading Setup Config INI file...
2008-08-18 15:13:15  [DEBUG] [ReadSetupConfigINIFile   ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\SetupConfig.ini
2008-08-18 15:13:15  [INFO ] [PrepForExecuteSetupBundle] - End
2008-08-18 15:13:15  [INFO ] [ExecuteSetupBundle       ] - Start
2008-08-18 15:13:15  [INFO ] [InstallBESR              ] - Start
2008-08-18 15:13:15  [INFO ] [GetFileHash              ] - Start
2008-08-18 15:13:16  [INFO ] [GetFileHash              ] - End
2008-08-18 15:13:16  [INFO ] [InstallBESR              ] - File is safe for execution
2008-08-18 15:13:16  [INFO ] [InstallBESR              ] - Installing BESR Full Product
2008-08-18 15:13:16  [INFO ] [ExecuteProcess           ] - Start
2008-08-18 15:13:16  [DEBUG] [ExecuteProcess           ] - Invoking Process
  CmdLine : [1003\setup.exe /S /L1033 /V"/qn SILENTMANAGED=1 REBOOT=ReallySuppress /l*v "C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\besr_install.log" "]
  Wrkn Dir: [C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\]
2008-08-18 15:17:14  [INFO ] [ExecuteProcess           ] - End retval 1603
2008-08-18 15:17:14  [INFO ] [InstallBESR              ] - Installing BESR failed with error: 1603
2008-08-18 15:17:15  [INFO ] [InstallBESR              ] - End
2008-08-18 15:17:15  [INFO ] [UninstallBESR80          ] - For Cleanup Start
2008-08-18 15:17:15  [INFO ] [UninstallBESR80          ] - Uninstalling BESR
2008-08-18 15:17:15  [INFO ] [ExecuteProcess           ] - Start
2008-08-18 15:17:15  [DEBUG] [ExecuteProcess           ] - Invoking Process
  CmdLine : [Msiexec /X{A8EA8A55-FDBE-4875-B598-DDC15B298280} /qn /norestart /l*v besr80_uninstall.log]
  Wrkn Dir: [C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\]
2008-08-18 15:19:16  [INFO ] [ExecuteProcess           ] - End retval 3010
2008-08-18 15:19:16  [INFO ] [UninstallBESR80          ] - Uninstalling BESR successful, Reboot is required
2008-08-18 15:19:17  [INFO ] [UninstallBESR80          ] - End
2008-08-18 15:19:17  [INFO ] [CleanupTempFiles         ] - Deleting files created by Loader
2008-08-18 15:19:17  [INFO ] [CleanupTempFiles         ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\BindUnbind.exe
2008-08-18 15:19:17  [SYSER] [CleanupTempFiles         ] - Failed to delete the file: C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\BootStrap.exe LastError 2: The system cannot find the file specified.


2008-08-18 15:19:17  [INFO ] [CleanupTempFiles         ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1003
2008-08-18 15:19:25  [INFO ] [CleanupTempFiles         ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1009
2008-08-18 15:19:25  [INFO ] [CleanupTempFiles         ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\SRDConfig.ini
2008-08-18 15:19:25  [INFO ] [CleanupTempFiles         ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1007
2008-08-18 15:19:25  [INFO ] [CleanupTempFiles         ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\CertImport.exe
2008-08-18 15:19:25  [INFO ] [CleanupTempFiles         ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\Symantec Backup Exec System Recovery Manager Cert.cer
2008-08-18 15:19:25  [INFO ] [CleanupTempFiles         ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1008
2008-08-18 15:19:25  [INFO ] [wmain                    ] -  Failed to install one or more Setups. retval: 352354308

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5 REPLIES 5

Bob_Rutledge
Level 3

‎08-19-2008 05:09 AM

Anybody?
0 Kudos

Bob_Rutledge
Level 3

‎08-19-2008 08:29 AM

Nobody wants to take a stab at this? I went through the registry yesterday and deleted everything that was associated with Backup Exec. I also deleted the programdata files and program files for for Backup Exec. I then ran the setup in verbose mode and I still receive the same error. Nothing has changed.
0 Kudos

Bob_Rutledge
Level 3

‎08-19-2008 11:56 AM

I hate to seem impatient. but is this thing turned on?
0 Kudos

Bob_Rutledge
Level 3

‎08-21-2008 04:47 AM

Cricket, cricket, cricket...... Come on, somebody has to have seen this before.
0 Kudos

David_F
Level 6
Employee Accredited

‎10-11-2008 08:21 AM

Sorry for such a long delay, there is limited number Symantec Employees monitoring this group. It looks like there is an issue with the eightdotthree file name convention occuring on this system. Our install script is not properly parsing an issue of short file names and so is failing. If you copied the Install folder off the product CD to the local VISTA drive and then ran the SETUP.EXE install from there and/or ran the MSIEXEC.EXE install using the following syntax located here: http://support.veritas.com/docs/297125 are you capable of installing correctly?
0 Kudos