08-18-2008 12:50 PM
I have been able to install the software on most of the machines in my office. I ran the install with verbose logging and this is the error I am receiving. As you can see it looks like it is going to install, yet it fails with the 1603 error. Any help would be appreciated. The machines are Windows Vista Business SP1, and trying to install as the administrator has resulted in the same error.
\Setup.bundle
2008-08-18 15:13:15 [INFO ] [ExtractSetupBundle ] - End
2008-08-18 15:13:15 [INFO ] [PrepForExecuteSetupBundle] - Start
2008-08-18 15:13:15 [INFO ] [ReadSetupConfigINIFile ] - Reading Setup Config INI file...
2008-08-18 15:13:15 [DEBUG] [ReadSetupConfigINIFile ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\SetupConfig.ini
2008-08-18 15:13:15 [INFO ] [PrepForExecuteSetupBundle] - End
2008-08-18 15:13:15 [INFO ] [ExecuteSetupBundle ] - Start
2008-08-18 15:13:15 [INFO ] [InstallBESR ] - Start
2008-08-18 15:13:15 [INFO ] [GetFileHash ] - Start
2008-08-18 15:13:16 [INFO ] [GetFileHash ] - End
2008-08-18 15:13:16 [INFO ] [InstallBESR ] - File is safe for execution
2008-08-18 15:13:16 [INFO ] [InstallBESR ] - Installing BESR Full Product
2008-08-18 15:13:16 [INFO ] [ExecuteProcess ] - Start
2008-08-18 15:13:16 [DEBUG] [ExecuteProcess ] - Invoking Process
CmdLine : [1003\setup.exe /S /L1033 /V"/qn SILENTMANAGED=1 REBOOT=ReallySuppress /l*v "C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\besr_install.log" "]
Wrkn Dir: [C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\]
2008-08-18 15:17:14 [INFO ] [ExecuteProcess ] - End retval 1603
2008-08-18 15:17:14 [INFO ] [InstallBESR ] - Installing BESR failed with error: 1603
2008-08-18 15:17:15 [INFO ] [InstallBESR ] - End
2008-08-18 15:17:15 [INFO ] [UninstallBESR80 ] - For Cleanup Start
2008-08-18 15:17:15 [INFO ] [UninstallBESR80 ] - Uninstalling BESR
2008-08-18 15:17:15 [INFO ] [ExecuteProcess ] - Start
2008-08-18 15:17:15 [DEBUG] [ExecuteProcess ] - Invoking Process
CmdLine : [Msiexec /X{A8EA8A55-FDBE-4875-B598-DDC15B298280} /qn /norestart /l*v besr80_uninstall.log]
Wrkn Dir: [C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\]
2008-08-18 15:19:16 [INFO ] [ExecuteProcess ] - End retval 3010
2008-08-18 15:19:16 [INFO ] [UninstallBESR80 ] - Uninstalling BESR successful, Reboot is required
2008-08-18 15:19:17 [INFO ] [UninstallBESR80 ] - End
2008-08-18 15:19:17 [INFO ] [CleanupTempFiles ] - Deleting files created by Loader
2008-08-18 15:19:17 [INFO ] [CleanupTempFiles ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\BindUnbind.exe
2008-08-18 15:19:17 [SYSER] [CleanupTempFiles ] - Failed to delete the file: C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\BootStrap.exe LastError 2: The system cannot find the file specified.
2008-08-18 15:19:17 [INFO ] [CleanupTempFiles ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1003
2008-08-18 15:19:25 [INFO ] [CleanupTempFiles ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1009
2008-08-18 15:19:25 [INFO ] [CleanupTempFiles ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\SRDConfig.ini
2008-08-18 15:19:25 [INFO ] [CleanupTempFiles ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1007
2008-08-18 15:19:25 [INFO ] [CleanupTempFiles ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\CertImport.exe
2008-08-18 15:19:25 [INFO ] [CleanupTempFiles ] - Deleted file C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\Symantec Backup Exec System Recovery Manager Cert.cer
2008-08-18 15:19:25 [INFO ] [CleanupTempFiles ] - Deleted directory C:\PROGRA~2\Symantec\BACKUP~1\EASYIN~1\1008
2008-08-18 15:19:25 [INFO ] [wmain ] - Failed to install one or more Setups. retval: 352354308
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