03-28-2011 07:47 AM
Hello Guys,
I am trying to push the easyinstaller but unfortunately showing up the following message “ the Symantec software installation failed. You can review the log files at:C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery Manager\EasyInstaller\.”
I used that option “Run the Easy Installer with the -verbose switch” and the log is attached below :
2011-03-27 05:30:39 [INFO ] [Initialize ] - Initialized Log file LogLevel: 4
2011-03-27 05:30:39 [INFO ] [GetCurrLanguageCode ] - Current Language Code is: 409 - EN
2011-03-27 05:30:39 [INFO ] [LoadResourceBundle ] - Creating temp resource file: C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\Loader.properties
2011-03-27 05:30:39 [INFO ] [ReadLoaderConfigINIFile ] - Reading Loader Config INI file...
2011-03-27 05:30:39 [DEBUG] [ReadLoaderConfigINIFile ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\LoaderConfig.ini
2011-03-27 05:30:39 [INFO ] [InstallationStatusDlgProc] - Status Dialog Init complete
2011-03-27 05:30:42 [INFO ] [ReadSystemConfig ] - Reading System configuration...
2011-03-27 05:30:42 [INFO ] [IsPUBInstalled ] - Start
2011-03-27 05:30:42 [INFO ] [IsPUBInstalled ] - End, No publisher installation found
2011-03-27 05:30:42 [INFO ] [IsBESR65Installed ] - Start
2011-03-27 05:30:42 [DEBUG] [IsBESR65Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42 [INFO ] [IsBESR65Installed ] - End
2011-03-27 05:30:42 [INFO ] [IsBESR70Installed ] - Start
2011-03-27 05:30:42 [DEBUG] [IsBESR70Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42 [INFO ] [IsBESR70Installed ] - End
2011-03-27 05:30:42 [INFO ] [IsBESR80Installed ] - Start
2011-03-27 05:30:42 [DEBUG] [IsBESR80Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42 [INFO ] [IsBESR80Installed ] - End
2011-03-27 05:30:42 [INFO ] [IsBESR85Installed ] - Start
2011-03-27 05:30:42 [DEBUG] [IsBESR85Installed ] - Failed to open key SOFTWARE\Symantec\Backup Exec System Recovery for reading
2011-03-27 05:30:42 [INFO ] [IsBESR85Installed ] - End
2011-03-27 05:30:42 [DEBUG] [GetDotNetFromRegistry ] - Found key for 1.1
2011-03-27 05:30:42 [DEBUG] [GetDotNetFromRegistry ] - Found value 4322
2011-03-27 05:30:42 [INFO ] [GetDotNetFromRegistry ] - DotNet 1.1.4322 is installed
2011-03-27 05:30:42 [DEBUG] [GetDotNetFromRegistry ] - Found key for 2.0
2011-03-27 05:30:42 [DEBUG] [GetDotNetFromRegistry ] - Found value 50727
2011-03-27 05:30:42 [INFO ] [GetDotNetFromRegistry ] - DotNet 2.0.50727 is installed
2011-03-27 05:30:42 [INFO ] [IsDOTNET20OrHigherPresent] - Found DotNet version 2.0.50727
2011-03-27 05:30:42 [INFO ] [GetOSType ] - OS is 32 bit
2011-03-27 05:30:42 [INFO ] [ReadSystemConfig ] - End
2011-03-27 05:30:43 [INFO ] [RunLoader ] - Start
2011-03-27 05:30:43 [DEBUG] [RunLoader ] - This is a Offline Installer
2011-03-27 05:30:43 [INFO ] [PrepForExecuteSetupBundle] - Start
2011-03-27 05:30:43 [INFO ] [ReadSetupConfigINIFile ] - Reading Setup Config INI file...
2011-03-27 05:30:43 [DEBUG] [ReadSetupConfigINIFile ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\SetupConfig.ini
2011-03-27 05:30:43 [INFO ] [PrepForExecuteSetupBundle] - End
2011-03-27 05:30:43 [INFO ] [ExecuteSetupBundle ] - Start
2011-03-27 05:30:43 [INFO ] [InstallPUB ] - Start
2011-03-27 05:30:43 [INFO ] [GetFileHash ] - Start
2011-03-27 05:30:43 [INFO ] [GetFileHash ] - End
2011-03-27 05:30:43 [INFO ] [InstallPUB ] - File is safe for execution
2011-03-27 05:30:43 [INFO ] [InstallPUB ] - Publisher config file created successfully
2011-03-27 05:30:43 [INFO ] [ExecuteProcess ] - Start
2011-03-27 05:30:43 [DEBUG] [ExecuteProcess ] - Invoking Process
CmdLine : [Msiexec /i "Management Control.msi" /qn Passcode=2A9575BC-580B-11E0-B796-D4856466C4A8 ConfigFile="C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\1009\PublisherConfig.ini" /leu ..\pub_errtoken.log]
Wrkn Dir: [C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\1009\]
2011-03-27 05:30:54 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:54 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - Clicked icon bring back the dialog
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:30:56 [DEBUG] [InstallationStatusDlgProc] - MouseHover icon showing current status
2011-03-27 05:31:24 [INFO ] [ExecuteProcess ] - End retval 1603
2011-03-27 05:31:24 [INFO ] [GetMSIError ] - Found Error Token : ERR_NO_BESR
2011-03-27 05:31:24 [ERROR] [InstallPUB ] - Installing Publisher failed with Error: 1603::ERR_NO_BESR
2011-03-27 05:31:24 [INFO ] [UninstallBEER ] - BEER Package was not included for install returning 0
2011-03-27 05:31:24 [INFO ] [UninstallBEI ] - BEI Package was not included for install returning 0
2011-03-27 05:31:24 [INFO ] [UninstallLOR ] - LOR Package was not included for install returning 0
2011-03-27 05:31:24 [INFO ] [CleanupTempFiles ] - Deleting files created by Loader
2011-03-27 05:31:24 [INFO ] [CleanupTempFiles ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\BindUnbind.exe
2011-03-27 05:31:24 [SYSER] [CleanupTempFiles ] - Failed to delete the file: C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\BootStrap.exe LastError 2: The system cannot find the file specified.
2011-03-27 05:31:24 [INFO ] [CleanupTempFiles ] - Deleted directory C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\1009
2011-03-27 05:31:24 [INFO ] [CleanupTempFiles ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\CertImport.exe
2011-03-27 05:31:24 [INFO ] [CleanupTempFiles ] - Deleted file C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\BACKUP~1\EASYIN~1\Symantec Backup Exec System Recovery Manager Cert.cer
2011-03-27 05:31:24 [INFO ] [wmain ] - Failed to install one or more Setups. retval: 402653248
2011-03-27 05:31:27 [INFO ] [DeleteSelf ] - Start
2011-03-27 05:31:27 [INFO ] [DeleteSelf ] - Written 4417912 bytes to CleanLoader.bat file
2011-03-27 05:31:27 [INFO ] [DeleteSelf ] - End retval 0
2011-03-27 05:31:27 [INFO ] [DeleteResourceBundle ] - Start
2011-03-27 05:31:27 [INFO ] [DeleteResourceBundle ] - End retval: 1
2011-03-27 05:31:27 [INFO ] [wmain ] - End retval 268435456
Please advice :)
03-28-2011 09:05 AM
You are in the wrong forum, I will move this over to the BESR forum for you.
Best,
Thomas
03-28-2011 09:40 AM
Thanks
03-28-2011 10:11 PM
Try to do it this way: http://www.symantec.com/business/support/index?page=content&id=TECH54555
04-07-2011 04:19 AM
Have you had a look at the link.