Error when running drive backup other than c:\

[wveijk]

When I am running a drive backup (multiple drive letters c:\e:\f:\g:\h:\) SSR2011 crashes at 1%.

I got a message that the connection to the agent is lost. The detailed message in the end is Error 800706be error running job

When I run a job for only the e:\ drive it also failes with the message

 -Cannot create a virtual volume image of the selected drive.
--Error EBAB03E9: Internal Application Error: Memory Access Violation c0000005: Application tried to read memory at 00000000.

(UMI:V-281-3215-1002)

When i run a backupjob for only the c:\ drive everything is working fine! 

I am running Windows Server 2008 R2 with SP1, SSR v10.0.2. Futher on the server is also Symantec Endpoint Protection 12.1 installed.

I already reinstalled the product, but now success with that.

Regards,

Wijnand

[Markus_Koestler]

Have a look at this one:

http://www.symantec.com/business/support/index?page=content&id=TECH59717

[wveijk]

Hi Markus,

I already did... the server is brandnew, there is hardly any data on it. so the defrag is not necessary (actualy is is 0%)

regards,

wijnand

[Markus_Koestler]

So you have already run a chkdsk, right ?

[wveijk]

Yes i did, no errors found

[Markus_Koestler]

Are the disks encrypted or somehting like that ?

[criley]

So is the problem ONLY with drive E ?

If yes, what is different about that drive when compared with the others?

[wveijk]

it is on all the other drives D:\ (swap), E:\ (program files) F:\ (data)

C:\ is only used for system and  boot

[criley]

Can you please open a support case for this issue then?

[wveijk]

I already did, but untill now it is not solved.

Thanks for your help.

[criley]

Can you confirm the case ID please?

[wveijk]

the case id is 418-680-469.. It was closed because I am on holidy now. When I am back next week a new case will  be opened.... it was not my idea... but that is how they work

[TRaj]

What is the destination? Is it a NAS device or USB drive?

How are the partitions ? Are they mirrored partitions or NTFS partitions?

At what percernt does the backup fail?

Memeory access violation can depend on permission or the network speed , at what speed does it run the backup?

Does it perform a manual copy from source to the destination?

[TRaj]

Hi wveijk,

Is this issue resolved?