Manually Install SSR Complement for a Managed SSR Client

[AG81]

Hello to all,

After a manual Altiris Agent installation, how can I do a manual SSR Complement installation?

Where can I find the SSR Complement EXE file to install in managed clients?

Thanks for your help!!

[criley]

\Program Files\Altiris\Symantec System Recovery Management Solution\Web\SoftwareDelivery\SSR\10.0\Install

Any reason why you are doing this manually?

[AG81]

Hi Chirs,

Thanks for your help!!!

Yes Im experiencing some problems when I whant to push the installation from the management console. In the clients nothing is installed, or only installs the Altiris Agent, but the Icon is not shown in the toolbar.

Only AeXNSAgent.exe appears in processes tab in the task manager.

[criley]

OK, well I guess I have answered your question here then. Please mark as solved, if yes.

If you want to work on the issue where the push install is not working, please start another thread.

[AG81]

Hi Chris,

If i'm not mistaken this that you mean, its an SSR agent installation (the core product).

I'm talking about the complement that it's necessary to manage SSR remotely via Altiris Agent.

I've had a look in the folder that you have told me and I've find this:

Altiris\Symantec System Recovery Management Solution\Web\SSRAgentSetup\Symantec_SSR_NS_Agent_10_0.msi

I'm supose that this is the agent that I need to managet SSR i a client. I this correct?

Thansk!!!!

[criley · Accepted solution]

Yes, that is the SSR Management Plug-in. That is required to manage SSR clients.

Sorry, I thought you were asking about the SSR client itself.

[AG81]

I'm tried it and is working OK!

Thanks for your support Chris.

[AG81]

Maybe this article should be interesant for other people:

http://www.symantec.com/business/support/index?page=content&id=TECH161955