01-31-2013 02:18 PM
Hi:
I just installed SSR 2013 on a physical Server 2008 R2 box. Symantec SSR does not see the drives.
This same box was running SSR 2011 SP3 fine. I upgraded to SSR 2013, got these errors. Removed SSR 2013 completely, did a clean install, still getting the error.
Error log shows EC8F1771 cannot enumerate current drives on this system
error EBAB03E9 internal application error. access violation tried to read memory. I don't think this is accurate. Computer works fine and SSR 2011 worked fine.
I ran fixinstall.bat and that did not work.
Suggestions?
Solved! Go to Solution.
02-01-2013 06:35 AM
01-31-2013 06:49 PM
01-31-2013 08:33 PM
Thanks for the comment.
Yes, both services are present and started. There are no errors in the windows event log (applications).
I opened a support case with Symantec, today. case 03566192.
Spent more than an hour on the phone, today. No luck-- still non-functional.
02-01-2013 06:35 AM
02-01-2013 08:46 AM
Wow!! It worked. We spent more than an hour with tech support yesterday. This took 3 minutes.
Can I ask you-- what was going on? Why does this work. You probably want to post this suggestion somewhere searchable in tech support for SSR 2013.
Thanks again.
02-01-2013 11:27 PM
02-05-2013 10:53 AM
I am getting the same errors as nuance3. Running 32 bit Svr 2003 R2 so I cannot resize my partitions. Are there any other fixes which work?
I have no problem with an identical Dell server running 64Bit 2003 R2.
2011 trial version worked beautifully.....
Any ideas anyone?
Tx Steve
02-26-2013 09:05 AM
Hi Steve,
Sorry for delayed response. Can you please open a support case for this issue?
-Thanks,
Pravin