02-03-2012 12:21 AM
We are slowly testing to upgrade our backup procedure of laptops from SBESR 8.5.5 to SSR2011, without much luck.
On two systems where the SBES 8.5.5. client already is installed we want to upgrade to SSR2011 and we discovered the same problem:
System System Recovery service can't start or reconnect. In the Application log of the Eventviewer we found the following error message:
Symantec System Recovery service terminated with service-specific error 2147746291 (0x800401F3)
How did we upgrade:
At this moments all our clients are installed with Windows XP sp3
I can manually resolve this problem by doing the following:
Repair the SSR2011 software from the <Add or remove programs>, it needs to locate the MSI on the SSR management server.
After the system restarted, everything works fine.
Of course, I don't want to do this for 200 clients........
Anyone knows how to solve this problem?
Solved! Go to Solution.
03-05-2012 01:41 AM
Hi Markus,
I tried what you said, but it still pointed to the original location of the SSR2011 software.
But we can close this post:
After I deinstalled the SSR2011 management solution software and the SQL server, I started all again from stretch. Now I can push the agent succesfully (see my post about it) and I have no problem to upgrade from 8.55 to 2011.
02-22-2012 11:35 PM
If you try the repair unattended using msiexec with option /f does this work out ?
03-01-2012 12:51 AM
Have you had a chance to try ?
03-05-2012 01:41 AM
Hi Markus,
I tried what you said, but it still pointed to the original location of the SSR2011 software.
But we can close this post:
After I deinstalled the SSR2011 management solution software and the SQL server, I started all again from stretch. Now I can push the agent succesfully (see my post about it) and I have no problem to upgrade from 8.55 to 2011.