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Re: VSR 16: Service Pack 1 - available now!

Thanks for the help, but the problem was little different. It turned out to be the SSL certificate configured in IIS. I don't know why, but starting from 12/04 the self-signed certificate was not trusted anymore by clients. Switching to a certificate trusted by all clients solved this problem. Installation/upgrade might be a separate issue.

Re: VSR 16: Service Pack 1 - available now!

@ges87

Good to hear... glad you were able to figure it out.

Re: VSR 16: Service Pack 1 - available now!

Dear all,

 

any updates about the "unsupported sql database version" issue ??

I had the same issue!

Re: VSR 16: Service Pack 1 - available now!

@twister12

I'm actually working with Symantec on this at the moment.

Can you please provide some details on what you are doing and the environment you have, for example:

  • Is this a new install or upgrade?
  • If upgrade, what version are you upgrading from/to?
  • Version of SQL being used (including service pack level)
  • Is SQL local or remote?
  • Is SQL 32 or 64bit?

Re: VSR 16: Service Pack 1 - available now!

Hi ,

new install for testing.

I have try SQL Express 2012 and 2014 and SQL Standard 2012

All without Service Pack.

SQL is onbox.

SQL 64 Bit.

Any idea what can be the Issue?

Best regards

Re: VSR 16: Service Pack 1 - available now!

@twister12

I don't have an answer for that yet I'm afraid. Symantec have released a new version of the Installation Manager - have you tried this yet?

If that does not help, can you please open a support case (reply back here with your case number).

Re: VSR 16: Service Pack 1 - available now!

i am actually working with the actual SIM.

i can actually not open a support case.

 

Best regards

Re: VSR 16: Service Pack 1 - available now!

@twister12

Yes, but what version of SIM do you have installed? Click on Settings, then About Symantec Installation Manager to see the version.

Why can you not open a support case? You are shown here as a partner, so you should be able to open a case if this is true.

Re: VSR 16: Service Pack 1 - available now!

Latest Version ->8.1.4546

Website to open Case had some issues.

Re: VSR 16: Service Pack 1 - available now!

@twister12

OK, that is the latest version of SIM.

If you cannot open a case via the web, you can always call in and open it that way:

https://www.veritas.com/content/support/en_US/contact-us.html

Re: VSR 16: Service Pack 1 - available now!

ok case is open 22084829

 

Best regards

Re: VSR 16: Service Pack 1 - available now!

@twister12

OK, thanks. I'll email you soon with next steps..

Re: VSR 16: Service Pack 1 - available now!

Hi,

 

is the SIM Hotfix official released?

 

Best regards

Re: VSR 16: Service Pack 1 - available now!

@twister12

This has the details: http://www.veritas.com/docs/000126628.

It's not 'official' yet.... but Symantec will add this fix to the next version of SIM.

Re: VSR 16: Service Pack 1 - available now!

@criley

from unpeujuste

Hello,

I am using SSR2013 R2 SP6 since year 2016 ans, following your advice, I have downloaded and unzipped the VSR_16.0_SP1_Patch_64.zip file. I have received two files: Veritas_System_Recovery_16.0_SP1_Patch.msp and PatchSetup.exe. Starting this last file I receive a comment: "This patch can't be installed: contact Veritas Support". I imagine that I have to confirm that I have a license for VSR 16. Indeed I have my Symantec SSR license. Going to my Symantec account I see that my license is managed by my.Veritas.com as a "standard perpetual license" n° M1966332924. Can you help solving this trouble ? Thanks. ;)

Re: VSR 16: Service Pack 1 - available now!

@unpeujuste

You have downloaded service pack 1 for VSR 16 which can only be installed over the top of VSR 16. You cannot use that to install on top of SSR 2013 R2 which is what you currently have.

Yes, you are correct; you do need a license for VSR 16 before you upgrade. You should be able to manage your licenses/downloads using our portal: https://my.veritas.com/

If you have any problems with accessing the portal, you will need to speak to our customer care department: https://www.veritas.com/content/support/en_US/contact-us.html

Hope that helps.

Re: VSR 16: Service Pack 1 - available now!

@criley

from unpeujuste

Thank you,

Clearly I poorly interpreted your last answer of june th 15 th. I had written: "May I consider that VSR 16 SP1 is a normal update for SSR 2013 R2 SP6 ..." and you had answered " Yes, you can upgrade from 2013 R2 SP6 to VSR 16 SP1- there is no need to remove the older version first". Now, could you say how I can download the wright file to update SSR toward VSR 16 ? I apologize for my clusiness. :)

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Re: VSR 16: Service Pack 1 - available now!

@unpeujuste

You can download the full package for VSR 16 SP1 from either the portal or from our trialware page:

https://www.veritas.com/trial/en/us/system-recovery-16.html

Re: VSR 16: Service Pack 1 - available now!

From unpeujuste

Many thanks for your past help: I succeeded in updating my Veritas license key. On 10/12/2017 my VSR16 was updated to version 16.02.56166  :)

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