04-04-2017 03:19 AM
Service Pack 1 for Veritas System Recovery (VSR) 16 is now available.
What's new?
Release notes: http://www.veritas.com/docs/000125903
Patch download: http://www.veritas.com/docs/000125892 (NOTE: SP1 is also available via LiveUpdate)
Updated compatibility list: http://www.veritas.com/docs/000114479
For more details about VSR, please visit https://www.veritas.com/product/backup-and-recovery/system-recovery
To download a trialware copy of VSR, please visit https://www.veritas.com/trial/en/us/system-recovery-16.html
Please use this thread for any questions that are specific to SP1.
04-18-2017 09:22 AM
Thanks for the help, but the problem was little different. It turned out to be the SSL certificate configured in IIS. I don't know why, but starting from 12/04 the self-signed certificate was not trusted anymore by clients. Switching to a certificate trusted by all clients solved this problem. Installation/upgrade might be a separate issue.
04-19-2017 01:12 AM
Good to hear... glad you were able to figure it out.
05-09-2017 03:22 AM
Dear all,
any updates about the "unsupported sql database version" issue ??
I had the same issue!
05-09-2017 03:35 AM
I'm actually working with Symantec on this at the moment.
Can you please provide some details on what you are doing and the environment you have, for example:
05-09-2017 03:40 AM
Hi ,
new install for testing.
I have try SQL Express 2012 and 2014 and SQL Standard 2012
All without Service Pack.
SQL is onbox.
SQL 64 Bit.
Any idea what can be the Issue?
Best regards
05-09-2017 04:32 AM
I don't have an answer for that yet I'm afraid. Symantec have released a new version of the Installation Manager - have you tried this yet?
If that does not help, can you please open a support case (reply back here with your case number).
05-09-2017 04:43 AM
i am actually working with the actual SIM.
i can actually not open a support case.
Best regards
05-09-2017 04:57 AM
Yes, but what version of SIM do you have installed? Click on Settings, then About Symantec Installation Manager to see the version.
Why can you not open a support case? You are shown here as a partner, so you should be able to open a case if this is true.
05-09-2017 05:52 AM
Latest Version ->8.1.4546
Website to open Case had some issues.
05-09-2017 05:57 AM
OK, that is the latest version of SIM.
If you cannot open a case via the web, you can always call in and open it that way:
https://www.veritas.com/content/support/en_US/contact-us.html
05-09-2017 06:18 AM
05-09-2017 06:25 AM
OK, thanks. I'll email you soon with next steps..
05-17-2017 04:38 AM
Hi,
is the SIM Hotfix official released?
Best regards
05-17-2017 05:41 AM
This has the details: http://www.veritas.com/docs/000126628.
It's not 'official' yet.... but Symantec will add this fix to the next version of SIM.
06-30-2017 07:10 AM
from unpeujuste
Hello,
I am using SSR2013 R2 SP6 since year 2016 ans, following your advice, I have downloaded and unzipped the VSR_16.0_SP1_Patch_64.zip file. I have received two files: Veritas_System_Recovery_16.0_SP1_Patch.msp and PatchSetup.exe. Starting this last file I receive a comment: "This patch can't be installed: contact Veritas Support". I imagine that I have to confirm that I have a license for VSR 16. Indeed I have my Symantec SSR license. Going to my Symantec account I see that my license is managed by my.Veritas.com as a "standard perpetual license" n° M1966332924. Can you help solving this trouble ? Thanks. ;)
06-30-2017 07:17 AM
You have downloaded service pack 1 for VSR 16 which can only be installed over the top of VSR 16. You cannot use that to install on top of SSR 2013 R2 which is what you currently have.
Yes, you are correct; you do need a license for VSR 16 before you upgrade. You should be able to manage your licenses/downloads using our portal: https://my.veritas.com/
If you have any problems with accessing the portal, you will need to speak to our customer care department: https://www.veritas.com/content/support/en_US/contact-us.html
Hope that helps.
06-30-2017 07:55 AM
from unpeujuste
Thank you,
Clearly I poorly interpreted your last answer of june th 15 th. I had written: "May I consider that VSR 16 SP1 is a normal update for SSR 2013 R2 SP6 ..." and you had answered " Yes, you can upgrade from 2013 R2 SP6 to VSR 16 SP1- there is no need to remove the older version first". Now, could you say how I can download the wright file to update SSR toward VSR 16 ? I apologize for my clusiness. :)
06-30-2017 08:00 AM
You can download the full package for VSR 16 SP1 from either the portal or from our trialware page:
10-23-2017 12:49 PM
From unpeujuste
Many thanks for your past help: I succeeded in updating my Veritas license key. On 10/12/2017 my VSR16 was updated to version 16.02.56166 :)