Why can't I choose "files and folders" on server?

[Michelle_Lorber]

Hi,

I just upgraded from 6.5 to 7.0 and I'm trying to undertand why I can not choose specific files and folders for backup on the first server I installed the agent on. The option appears to be grayed out.

Michelle

[Bill_Felt]

If you are using a trial license, this option may be disabled.  Has the product been activated with a non-expiring license?

Thanks.

[Michelle_Lorber]

Hi Bill,

I'm not using the trial version.

I downloaded the upgrade from FileConnect from a notification I received and yes I have 3 valid server licenses. I upgraded the license file online and added it to the software. The local machine (which is XP) shows this feature as available. Any ideas?

Thank you for your response.

Michelle

[newpylong]

I have the exact same problem. The console is on Windows 2003 and the license is installed there. The agents are all Windows 2003 server as well and I license them as they are deployed with this same file. The only time the Backup Files and Folders option is available is when I attempt to do so on the Local console machine. What gives with that???

Message Edited by newpylong on 05-23-200701:54 PM

[Bill_Felt]

I just tried this myself, and I can confirm that when using the 1-to-1 (sometimes called "standard") console to connect to a remote server, the option to create a file/folder backup job is greyed-out.

I believe this is likely working as designed. 

I will see if any additional info is available.

Thanks.

[newpylong]

I talked to Tech Support and it turns out this is by design.