Two things that you may want to try:
(1) Reinstall following these specific instructions
(2) Verify permissions of the Documents and settings sub-folder
Please let the forums know if this works for you...thanks
-Dave
INSTALL METHOD
==============
Be sure that this install method is done locally; not through a TS or RDP session.
- Uninstall current install of BESR 8.0 from add & remove programs
- Run the uninstall batch file for version 8.0 obtained from the following link:
- Reboot
- Insert the product CD into the system, and locally login with a domain admin user account ('NOT' through a RDP or TS session) open a command prompt window; must be in admin console if this is a Terminal Services server.
- In the command prompt type: at hh::mm /interactive cmd.exe Where hh:mm is one minute or more in the future.
- In the command prompt window that opens, type the following:
<DRIVE-LETTER>:\Install\Symantec Backup Exec System Recovery.msi pqpush=y ; where drive letter is the letter assigned to the CD/DVD drive the BESR product is installed.
- Follow through the install wizard and reboot.
- Reboot a second time and see if you are able to still create an image beyond 6%
- If successful, reboot back into normal startup mode.
PERMISSIONS
===========
Verify that Documents and Settings has Local Administrator and SYSTEM permissions set to Full Control and propagate inheritance.