11-20-2013 02:55 AM
Installed symantec system recovery tool 2013 on W2K12 with one user (User Name: Administrator) . Now create an another account with the account type Administrator (User Name : hydrexport) .
I am trying to take the backup after logon from user hydraexport but it give the error . Error are mention below :
1) on open the GUI of SSR 2013 cannot successfully reconcile last saved session
2)
Error EC8F1780: Cannot successfully reconcile changes since last session.
Error EC8F1771: Cannot enumerate the current drives on this system.
Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume. (UMI:V-281-3215-6016)
Details:
Source: Symantec System Recovery
STEP FOLLOWED AS :
1) Install the SSR 2013 from user name : Administrator
2) create another user with administrator account type , user name= hydraexport
3) Login with hydraexport user .
4) change the "LOG ON " account type in service of SSR 2013 : Symantec System Recovery AND SymTrackService
change the account type from local system to hydraexport for both services.
5) reboot the W2K12 Server.
6) Login server with hydrexport user .
7) open the console of SSR 2013 give the error cannot successfully reconcile last saved session
8) Event Log of SSR show the error "
Error EC8F1780: Cannot successfully reconcile changes since last session.
Error EC8F1771: Cannot enumerate the current drives on this system.
Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume. (UMI:V-281-3215-6016)
Please help me to find out the solution of this problem
Thanks in advanced.
11-20-2013 05:49 AM
Why do you change the user of the symtrack and the ssr service ?
11-20-2013 09:01 AM
Hello Markus,
actually we are doing some testing , according to test scenario first we create a file system on storage share in a workgroup and we add the login password(abc@123) of backupserver on storage for the authecation of backupserver.
we can take backup from only those user whose password is abc@123
And now we take the backup using SSR for this we login the W2K12 with hydraexport .
for this we need to change the "LOG ON " account type in service of SSR 2013 : Symantec System Recovery AND SymTrackServi
Thanks Markus for your concern.
Please let me know for more information
11-20-2013 11:09 AM
Do you mean that the storage share is used as backup destination ? In this case you can specify the user and password to use for authentication when you create the backup job.
11-20-2013 06:42 PM
Close Symantec System Recovery Console, go to All Programs-> Symantec System Recovery-> Security Configuration Tool
Check and add the user account in security tab and allow full control, Try to launch the console again.
11-20-2013 07:16 PM
yes, storage share is used as backup destination.
can you please more explain these words "In this case you can specify the user and password to use for authentication when you create the backup job."
11-20-2013 08:51 PM
Hello all ,
Now i am trying to add backup destination in Define Backup Wizard but network credential are disabled .
and after click on NEXT . I am getting below mention error :
Error E1AD78A5: Cannot save backup properties.
--Object reference not set to an instance of an object.
(UMI:V-281-429-30885)
Backup destination is shared and also ping able from W2K12
Pls check the attachment.
11-20-2013 11:03 PM
HiRashi,
Will request you to follow the article : http://www.symantec.com/docs/TECH175144
Also will request you to mark the forum as "Resolved" if you find the solution has worked for you.
11-20-2013 11:13 PM
You can also run Fixinstall.bat from C:\Program Files\Symantec\Symantec System Recovery and try to re- create the backup job.
11-21-2013 03:15 AM
Hello Tripti,
Thanks for your support.
I am agin faicng the same issue as I mention first time .
Installed symantec system recovery tool 2013 on W2K12 with one user (User Name: Administrator) . Now create an another account with the account type Administrator (User Name : hydrexport) .
I am trying to take the backup after logon from user hydraexport but it give the error . Error are mention below :
1) on open the GUI of SSR 2013 cannot successfully reconcile last saved session
2)
Error EC8F1780: Cannot successfully reconcile changes since last session.
Error EC8F1771: Cannot enumerate the current drives on this system.
Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume. (UMI:V-281-3215-6016)
According to my investigation : This is not fix in SSR 2011 . For the reference pls find the link :
http://www.symantec.com/business/support/index?page=content&id=TECH157325
11-21-2013 08:45 AM
please provide me error code reference guide of SSR 2013
11-21-2013 07:50 PM
Hello Tripti ,
User account was already found to be added. But now I add it again . Restart the services.
Now I am getting same error during the opening of console.
11-22-2013 02:43 AM
here you are: http://www.symantec.com/business/support/index?page=content&id=TECH157325
12-08-2013 10:21 PM
Have you resolved this issue yet ?
12-08-2013 10:28 PM
Hello Markus,
No, this issue is not resolved .
12-08-2013 11:17 PM
Hm, you might try to re-register the symtrack service.
12-17-2013 01:01 AM
Did it help ?