Hello,
I am needing some assistance. I have upgraded from Backup Exec 10.0 to 10d. When I tried to push the Remote Agent and Advanced Open file software to my remote servers, the error came up that the RPC server was not available. So, I installed the Remote Agent and Advanced Open File on each computer that the Knowledge Base suggested.
The backup works for the server that the main software is installed on. I can see the remote servers and am able to click on the files that I want to back up but, keeping getting the message "The job failed with the following error: A communications failure has occurred." The Remote Agent is not stopping. The System Logon Account is the user. I have put it in debug mode but, to be quite honest I cannot find where a report would be located at.
All of these servers are behind a firewall and I am using the same Group Policy to open ports that I was using with version 10 (which worked fine), so I do not believe that can be the problem.
I have tried so many things and nothing seems to work. Can anyone give me some ideas on what I can try next. I really need to get this up and running as quickly as possible.
Thank you.
Barb Dobbs