So, we have been given a free upgrade to BE 11d. So yesterday evening I sit down with a glass of wine and a good book whilst the upgrade takes place. As I have recently purchased the MS Exchange Agent for BE 10.1d I thought that this would be included in the free upgrade.
Fingers crossed all goes well.
Some 2 hours later and it appears that it has completed. But upon closer inspection - why can I not connect to the exchange information store?
It appears that the agent has not been upgraded. So on to Symantec Support this morning placing a call at 9am for a 2 hour response time callback. Still nothing by 2pm, so I ring again, only to be told that because there is no support agreement with the recently purchased Exchange Agent, that this functionality will now not work under the new version of BE.
What!!! I exclaim. So a recently purchased product that is still in its 12 month period does not include the free upgrade?
This is correct I am told.
So now I'm stuck between a rock and a hard place, do I buy the support and stick with the 11d for now, not backing up the exchange? or do I revert back to 10.1d which looks like its going to be a nightmare to accomplish?
Apparently, I'm going to lose all my job scheduling data and may lose my catalog files even though they have been backed up during the upgrade process.
PLEASE SYMANTEC - WHEN OFFERING FREE UPGRADES DO THIS -
Tell YOUR CUSTOMERS that they need to purchase upgrades for all relevant products and do not ASSUME that they will understand what is required.
NEVER assume as it makes an "ASS" out of "U and ME".
There must be another way, I wish Veritas hadn't sold out, it used to be such a good product.
CliveSRT