Backup Exec 2010R2 error - "please insert overwritable media"

[asanangurayi]

We have an HP MSL4048 Tape library connected to a windows 2008 R2 server via an HP StorageWorks 41B - Host bus adapter-PCI Express low profile-4Gb Fibre Channel (SW)-fiber optic card. We have installed the brocade drivers for Win 2008 R2 and the tape drive is detected as HP LTO Utrium-drive as above

We are using Backup Exec 2010 R2 trial. When we run the Inventory scan on the tape drive we ger the following though there are many tapes in the library

Also the tape drive is detected as shown below, is that OK? I am also not sure of this serial number?

Please assist

[AmolB]

Medium changer (auto loader) is not detected by the Windows. The tape device appears

as a standalone device. Perform powercycle of the server and the library and check if

Windows detects the medium changer.

[asanangurayi]

We have done that and nothing has changed!

[AmolB]

BE will pull the device information from the Windows device manager, If Windows is not able to

detect the medium changer then there is no way BE will make it work. You will have to contact

the hardware vendor to fix the medium changer issue. Without the medium changer the library

will not work with BE.

EDIT: also refer to the BE2010 HCL if the hardware is supported

http://www.symantec.com/docs/TECH137050

[Kiran_Bandi]

Generally with windows 2008 drivers will get installed automatically.

With windows 2003 i faced the similar issue with other vendors tape library.

Try downloading drivers manually and installing. You can also try shutting down the library, shutdown the server, power on the library and after it comes into ready state power on the server.

Once you see the unknown medium changer in the device manager, you can configure the library by using Configure Devices Asssistant.in BE.

See if this helps.

Regards...

[Kiran_Bandi]

Hi asanangurayi,

Any update here?

[asanangurayi]

I am getting the Unknown media as below

What do i need to do?

[AmolB]

Perform an inventory and run a small backup job to check the results.

[asanangurayi]

just one more thing before i try the backup, there is a Not Appendable Under Appendable Until. How do i change that?

[asanangurayi]

I am getting the Import dialog when i try to do a backup and it keeps coming when i click OK 

[AmolB]

I guess you have selected Worm media option, open the backup job and check the device & 

media tab.

[pkh]

Your tape is shown is (Unknown Media) which means that BE does not recognise it.  Right-click on the tape and choose short erase to format it.  After the erase, when the (Unknown Media) disappears, re-run your backup job.

[asanangurayi]

The Tapes are WORM (HP LTO3 Ultrium WORM Data Cartridge 800GB, C7973W). Trying to erase does not work, it says: Erase Library 0004 - The job failed with the following error: The requested operation is not supported for WORM media

[pkh · Accepted solution]

Ah, ha!  Your barcode label is wrong on 2 counts.  L4 is for normal LTO4 tapes.  You should use LT as the suffix for LTO3 WORM tape.  See page 11 of the attached document from HP.  No wonder BE cannot identify it as a WORM drive.

[asanangurayi]

pkh, you are a life saver! Thank you so much. That did the wonders for me.