I have installed symantenc back exec for window server on window server platform (A).
And install remote agent for linux on another linux server(B).
Installation goes smoothly, all the servers able under same domain and same gateway.
My main problem is that under the backup exec media server(A) on the unix icon I unable to link to server(B). No folder being seem.
Kindly enlighten me how to establish the link between agent and backup exec media server together.
Is it the license issue or need additional plug-in application?
This is my first time installing.
Solved! Go to Solution.
You will at least need a valid license for a RALUS agent installed on the BE server (which may be the issue). Also, you may need to update the Linux agent to match hotfixes you may have applied to your BE server.
I'm actually having the same issue as you - my Ubuntu 9.10 box is running an updated RALUS agent alongside Windows Server 2003 R2 x86 with BE 12.5 installed and patched. I can't get the folder tree for the Linux box to populate in a selection list due to 'access denied' errors for the authentication account, which I'm using root.
Yes, You need to enter the license key for RALUS on the media server. in earlier versions of Symantec (10d and below), Symantec used to provide free support for UNIX but now you have to purchase RALUS agent in order to backup linux machine.
sorry i made an mistake. for the backup exec version is 12.0 sp1 and the remote agent is 12.5.
Even i have key in the RALUS at the BE server, still unable to see. Does it mean that i need to update my BE server to 12.5 in order to match the remote agent version.