BackupExec v12.5 updates/patches problems

[SaxChick]

I installed the latest-greatest patches and upgrades to my media server (Windows Server 2003, w/ BackupExec v12.5).

I can backup local drives, but can no longer backup up my remote servers (Active Directory).  I tried pushing an installation back out to one of the remove servers, but the push installation fails.

When trying to select items from a remote server, the little pop-up balloon says "not selectable for backup"

I guess I can back out all of the updates, but I'd like to keep current, if I can get it working

THanks

[SaxChick]

I also tried uninstalling the original version of the Remote Agent, rebooting, and then reinstalling.

The end of the install log is as follows:

09-08-2009,17:05:10 : Property(S): ScreenY = 768
09-08-2009,17:05:10 : Property(S): WindowsBuild = 2195
09-08-2009,17:05:10 : Property(S): MSPSRC937764882EFD448C8B2D38BE674AF6BC = C:\WINNT\Installer\28b38.msp
09-08-2009,17:05:10 : Property(S): ScreenX = 1024
09-08-2009,17:05:10 : FATAL ERROR: Property(S): PATCH = C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF309248.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF309251.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF312844.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF314325.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF314380.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF315371.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF317436.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF319242.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF324011.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF324947.msp;C:\BEW-B7796AEF20584A079FFD232F2635D6B5\VxPushRA\RAWS32\Updates\RAWS322213RHF325647.msp;C:\BEW-B7796AEF20584A

[Ken_Putnam]

After removing the Remote Agent, have you tried a local/silent install of the newest agent?

[Symanticus]

Yes, I also got the same problem in installing the remote agent on WIndows Server 2003 Web Server edition ?

see the following:


10-20-2009,11:28:30 : Property(S): OriginalDatabase = C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Symantec Backup Exec Remote Agent for Windows Systems.msi
10-20-2009,11:28:30 : Property(S): CLIENTPROCESSID = 2172
10-20-2009,11:28:30 : Property(S): ProductState = -1
10-20-2009,11:28:30 : Property(S): DATABASE = C:\WINDOWS\Installer\49907e.msi
10-20-2009,11:28:30 : FATAL ERROR: Property(S): PATCH = C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF309248.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF309251.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF310648.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF312844.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF314325.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF315260.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF315371.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF315727.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF317053.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF317436.msp;C:\BEW-636CD757FC02401EAB07484B7C8C3BD7\VxPushRA\RAWS32\Updates\RAWS322213RHF317966.msp;C:\BEW-636CD757FC0240

it would be good if anyone here can have the solution in installing this ?

thanks