Catalog retired media for data restore

[Anthonynz]

Hi,

We're using Backup Exec 12.5 rev.2213.

I'm trying to restore some data from an LTO3 tape which has been marked as retired.

I've hunted the ether to try and find a way to do this and so far have found that I should associate the retired media to a media set, right click the media - properties and set a label manually.

I can now inventory the media, but when I try to Catalog it, Backup exec gets stuck in an endless loop of loading the tape and spitting it back out.

It's not the tape - I've tried this with several now, I have about 10 that come up as "retired media".

If I don't associate them to a media set, they appear as "Unknown Media".

I'm using an HP Ultrium 3 1x8 Autoloader.

What can I try next? 
(I've rebooted several times and reinstalled the drivers several times - tried both Windows and Symantec drivers)

Thanks,

Anthony

[Steve_W_]

Navigate to Tools/Options in the backup exec console.  Select Catalog and uncheck use storage media-based Catalogs and request all media in a sequence for catalog operations.  Try the catalog again. 

[Anthonynz]

Sorry but this doesn't help. 

It was actually already set to "unchecked", I had ticked this option to see if it would help - but it did not. I've reset it to "unchecked" again.

When ever I've made a troubleshooting change that has not worked, I've restarted the services and tried again.  This hasn't helped so far.

Thanks for the suggestion,  what's next?