I have a Dell PowerEdge 1600SC server, with a DLT1 drive. The drive recently failed and a new one was installed by a Dell Engineer. Ever since the new drive has been installed the backup excec job will not start properly. The job starts then sits with the message pre-processing and will not continue. You are not able to cancel the job or the backupexec services. the only way to cancel is to re-boot the server. Dell advised me to upgrade backupexec 9.0 to 9.1 which I have done yesterday but still get the same message. I then attempted to run the backup job not using the open file agent and the job runs fine. Does anyone have any suggestions as to what could be causing this.
Generally with a tape drive replacement, you should run an install of the BEWS drivers again. It is quite possible that they are using Windows drivers again.
I'd suggest running the device configuration wizard and then restart your services. Once done, try a backup again.
As well as re-instyalling the drivers you might find the jobs are still targetting references to the old drive (which will be offline) hence the jobs go queued. So re-target the jobs to the new drive details.
Hi, In the properties of the backup job change the device name to be the NEW device name and NOT first available device and remove and reinstall the tape drive and LET IT take a different name thus not causing any duplicate device name errors in the database.
What version of BE are you running?
I had a similar issue with our LTO4 drive - I had updated drivers to the Microsoft-supplied drivers via Windows Update, and backups were failing until I corrected it. However, rolling back the driver did not work - I had to uninstall and reinstall the drive using the originally supplied drivers for the unit. Drive was uninstalled, machine rebooted, and reinstalled using OEM disc.