HOTFIX 355600 Failed to install

[Chuckg]

I have a client with BE 12 and Live Update fails with the below event log entry:

Application log generated Error Event 34578 on
xxxxx
http://www.eventid.net/display.asp?eventid=34578&source=Backup
Exec

Log: Application
Type: Error
Event: 34578
Agent Time:
2011-05-23 16:56:54Z
Event Time: 08:54:53 PM 23-May-2011 UTC
Source:
Backup Exec
Category: None
Username: N/A
Computer:
Description: Backup Exec Alert: LiveUpdate Error
(Server:
"xxxxx") Update HOTFIX 355600 failed to install.  Review the Backup Exec
installation log for more information.



For more information,
click the following link:

http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml 

Anyone see this issue? i haven't found a resolution so far.

[AmolB]

Check the bkupinst.htm log file which documents all the errors that appear during installation.

The file is located at the below path.

C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs

[CraigV]

Hi Chuck,

If you have an AV, stop the services and try again. If you're doing an automated installation, consider downloading the patch and installing it manually...

Post the results...

THanks!

[Chuckg]

Symantec Backup Exec (TM) 12.0 for Windows Servers Patch Log: HOTFIX 355600

05-24-2011,15:44:24 : V-225-69: ERROR: C:\WINDOWS\Installer\{CA648C72-66AB-4652-A825-9994AB5F6D15}\PatchInventory.ini does not exist. ***To search for information about this error, click here
05-24-2011,15:44:24 : ERROR: Failed to get list of display names for applied patches.
05-24-2011,15:44:25 : V-225-69: ERROR: C:\WINDOWS\Installer\{CA648C72-66AB-4652-A825-9994AB5F6D15}\PatchInventory.ini does not exist. ***To search for information about this error, click here
05-24-2011,15:44:25 : ERROR: Failed to get list of display names for applied patches.
05-24-2011,16:01:22 : V-225-69: ERROR: C:\WINDOWS\Installer\{CA648C72-66AB-4652-A825-9994AB5F6D15}\PatchInventory.ini does not exist. ***To search for information about this error, click here
05-24-2011,16:01:22 : ERROR: Failed to get list of display names for applied patches.
05-24-2011,18:16:08 : Entering PatchSetup.exe
05-24-2011,18:16:08 : Command Line: /NAME:Hotfix 355600 /UI:NONE
05-24-2011,18:16:08 : Executing UpdateCPSReg.
05-24-2011,18:16:08 : Executing GetPatchInfo.
05-24-2011,18:17:10 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. D:\BE12\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
05-24-2011,18:17:11 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
05-24-2011,18:17:11 : Exiting PatchSetup.exe
 

[CraigV]

...what happens if you download the patch manually and then install it?

[Chuckg]

I have not been able to find the patch to download.