12-22-2013 01:59 AM
Hello,
I'v installed EXEC 2012 recently and once i run the job, the status shows Queued foreever. please check the snpshot. any advice.
Thank you very much
Solved! Go to Solution.
12-23-2013 05:27 AM
That might be part of the problem
Backup Exec does not officially support a virtual media server accesssing a physical tape library - whilst some customers have kind of managed to get that kind of configuration to sometimes work they have also reported lots of issues with things like devices going offline, tapes not being moved from drive to library and jobs going queued.
Sorry but for official support your media server will need to be Physical.
12-22-2013 02:08 AM
Do you see any active media alerts ?
12-22-2013 02:32 AM
There are No active alerts.
i tried to cancle the job and run again but same result.
what i have done is:
1-insert the 5 medias in one drive of the library (IBM LTO6)
2- run inventory and assoiat one tape with media set.
3-go to backup and restor and add server (Microsoft windows computer or server)
4-schedual full backup and run immediatly.
should i provide any further info.
Regards,
12-22-2013 02:54 AM
Is there any other backup job running?
Under storage tab check the status of the server, make sure it is not in the Paused state
12-22-2013 05:29 AM
No other backup job runing.
I did not find the server status in the "storage tab" but i have attached a snapshot. also i noticed after restarting the machine that the robotic and drive showing offline. i right click and make it online. but after that still have "discovering device" appear in the storage for long time.
in device manager i can see the tap library detected. please check snapshot "backup2"
after a while discovering state diappeared in the storage tab. i trid to double click one of the job but the server status was "server not ready discovering state" please check snapshot "backup3"
12-22-2013 06:05 AM
Refer to the below article.
http://www.symantec.com/docs/TECH129510
Do you see any tape drive related errors in the Window Event Viewer.
12-22-2013 05:34 PM
You said that you are using a tape library. It is very difficult to see anything in your small screenshots, but I don't see any Unknown Medium Changer in your Windows Device Manager. The library should appear as an Unknown Medium Changer in the Windows Device Manager with a Microsoft driver.
12-22-2013 09:05 PM
Please confirm if the same backup works on disk (Backup to Disk folder) and not on Tape. If thats the case then you can direct all attention on Tape Library. Please refer this article http://www.symantec.com/docs/TECH24414
12-23-2013 04:19 AM
yes, i have disconnected the library and i did backup to disk and it works fine. for logs i have some logs but i belive all related to the operation that i did (cancel job, make drive online and offline, restart services..etc). after disconnecting/connecting the library no error in event viewer, i will keep monitor to see. but the same issue (job status queued) after reconnecting the library :(
yes there is Unknown Medium Changer in your Windows Device Manager. please check attached snapshot. is that OK or i need to install the appropriat driver?
Yes i have created a disk storage and backup to it and it works :(
12-23-2013 05:12 AM
Just i forget to to tell you that the backup EXEC installed on virtual machine runining on ESXI 4.1 environment. and i have bought the IBM lto6 library recently (it's the first use) for library and media.
btw, i have answered your question but once i save it says it needs the approval of the administrator then it will be puplished. hope you will get it soon
12-23-2013 05:27 AM
That might be part of the problem
Backup Exec does not officially support a virtual media server accesssing a physical tape library - whilst some customers have kind of managed to get that kind of configuration to sometimes work they have also reported lots of issues with things like devices going offline, tapes not being moved from drive to library and jobs going queued.
Sorry but for official support your media server will need to be Physical.
12-24-2013 03:35 AM
ohh my god i have spent a budget for the backup solution.
Colin, thanks for your reply, is that official by symentec they dont support VM, is there any post indicating the same behaviour i have with the VM environment? couldn't be somthing else?
Regards,
12-24-2013 06:08 PM
See this document
http://www.symantec.com/docs/TECH146293
Note the part about your configuration being an Alternative Configuration.
Also, note that what you are trying to do is not supported by VMware from ESX 5.x onwards,
Note the statement in the above document
As per the vSphere 5.x Release Notes, VMware does not support Tape Drives connected directly to ESXi 5.x.
If you are not using dedup, the physical machine for the BE media server do not need to be very powerful.
12-25-2013 10:36 PM
what about to backup to Disk first then to tape. is it going to solve my problem? in the other hand it might take more time since i'm doing the backup twice..correct?
Thank you in advance
12-26-2013 12:03 AM
This will make no difference. Your problem is that you cannot access the tape drive from your virtualized media server
12-26-2013 04:01 AM
yes corect sorry for my stupidity