Need to back an external hard drive as part of my total backup protocol

[btotten]

A client uses BE 12.5.  They have a WD My Book attached to the Windows server.  I want to select that drive as part of backup selections, but it is greyed-out.  What do I need to do to be able to select the external HD?

Bill

[Dev_T]

Hello,

Is the USB connected to the Backup Exec server or a remote server?

[btotten]

It is connected (via USB) on a remote server running the Windows Agent version 12.5.

[Ken_Putnam]

make sure that the USB Drive is shared on the remote machine.  if it is, you should see it just like you see internal drives/volumes

[btotten]

It is shared and I cannot select it.  I can't select the drive or the share.  The permissions on the share (and the drive) are "Everyone" and I am the administrator, but no luck.

[Ken_Putnam]

Hmmm

Do you see an Admin share, or is it a User share.  If the latter, you have "Backup user shares" selecte (or whatever the wording is - I forget right now)

Can you see and select the other drives in that machine?

Is the Remote Agent installed and running on that server?

[btotten]

It is a User share.  I can see all the internal drives on the remote server and I can select them.

[btotten]

"Enable backup of user shares" was not checked (enabled).  I checked it and now I can select the drive.
Thanks a lot,
Bill

[Ken_Putnam · Accepted solution]

Try creating an Admin share of the USB drive

or see page 335 of the Admin Guide to enable selection of User Shares as well as Admin Shares