Service Pack 2 for BE version 9.1 ???

[Donald_Nono]

Hello,

According to this page, there's a servicepack 2 for BE 9.1

http://seer.support.veritas.com/docs/267151.htm


268978: How to verify that Service Pack 2 has been applied to VERITAS Backup Exec (TM) 9.1 for Windows Servers revision 4691 and 4691.1
http://support.veritas.com/docs/268978

Is that so ? Where can i find it ?

Donald

[padmaja_rajopad]

Hi,

The latest Service Pack for 9.1 is 4a.
The link is as follows:

VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691 - Service Pack 4a - Includes Critical Security Update

http://support.veritas.com/docs/280008



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[Donald_Nono]

Hello,

Yes, i installed SP4, but still cannot install the agent
Is the agent suitable for Intel Xeon Cpu's ?

Regards,
Donald

[tejashree_Bhate]

Hello,

Are you trying to install the remote agent? If yes please follow the technote given below to install locally the remote agent

(title) Alternative local installation method for the Remote Agent for Windows Servers (RAWS) and the Advanced Open File Option (AOFO)

http://support.veritas.com/docs/270066


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[Donald_Nono]

Hi,

Thanks, but is there a document for x64 versions ?
I tried to install the agent on a W2003server with Xeon cpu, and it won't work


Bye,
Donald

[padmaja_rajopad]

Hi,

Please refer to the following document

Installing and uninstalling the 64-bit Remote Agent and Advanced Open File Option using a command script

http://support.veritas.com/docs/267325


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[Donald_Nono]

Hi,


Yes, i tried to do this, but all i see is a dos box flashing quickly, and nothing was installed

This is a part of the logfile:

MSI (s) (04:0C) : End dialog not enabled
MSI (s) (04:0C) : Original package ==> R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi
MSI (s) (04:0C) : Package we're running from ==> C:\WINDOWS\Installer\1e16764c.msi
MSI (s) (04:0C) : APPCOMPAT: looking for appcompat database entry with ProductCode '{833EFD99-9A68-4758-929E-995433B052C0}'.
MSI (s) (04:0C) : APPCOMPAT: no matching ProductCode found in database.
MSI (s) (04:0C) : MSCOREE not loaded loading copy from system32
MSI (s) (04:3C) : Generating random cookie.
MSI (s) (04:3C) : Created Custom Action Server with PID 1400 (0x578).
MSI (s) (04:98) : Running as a service.
MSI (s) (04:98) : Hello, I'm your 32bit Impersonated custom action server.
MSI (s) (04:0C) : Note: 1: 1708
MSI (s) (04:0C) : Note: 1: 2729
MSI (s) (04:0C) : Note: 1: 2729
MSI (s) (04:0C) : Product: VERITAS Backup Exec Remote Agent for Windows Servers -- Installation failed.

MSI (s) (04:0C) : MainEngineThread is returning 1633
MSI (s) (04:00) : Destroying RemoteAPI object.
MSI (s) (04:3C) : Custom Action Manager thread ending.
This installation package is not supported by this processor type. Contact your product vendor.
R:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant64\VERITAS Backup Exec Remote Agent for Windows Servers.msi
MSI (c) (B8:4C) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B8:4C) : MainEngineThread is returning 1633
=== Verbose logging stopped: 06-Feb-06 10:58:15 ===



I've read all Pdf documents, followed instructions etc....
Please read the logfile, try to understand the problem

Regards,
Donald

[Donald_Nono]

Should I call Harry Potter for an answer ?

[shweta_rege]

Hello,


The 64-bit Remote Agent has the following limitations:

-- Can be installed only on 64-bit Intel Itanium and Itanium 2 computers running the Windows Server 2003 family or Windows XP 64-bit Edition.

-- Cannot be push installed. A local installation of the Remote Agent on the 64-bit computer is required.

Try to perform local installation of RAWS/ AOFO on suspected remote system if it has a 64-bit Intel Itanium and Itanium 2 processor .



http://seer.support.veritas.com/docs/258982.htm




http://seer.support.veritas.com/docs/255137.htm



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Thanks.

[Donald_Nono]

A workaround for this problem is available, and can be found in this thread

http://forums.veritas.com/discussions/thread.jspa?forumID=101&threadID=59289

This solution avoids the Xeon problem, and works fine for us

It's really pathetic Symantec cannot solve this, I think they rather want the customer to buy a new expensive version. Shame on you Symantec !!!

[Ajit_Kulkarni]

Hello Mr Nono,


Thank you for the update.

Regards

[Donald_Nono]

Dear Ajit Kulkarni,

I'ts a shame users have solve the problems in stead of Symantec support, Veritas was much friendlier en more helpfull in any way

Donald

[shweta_rege]

Hello,



Can we close the post now..



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and would be moved to answered questions pool.

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