08-29-2013 07:51 AM
v79-57344-915
The above is the error message I receive when trying to restore a users mailbox. Using BE2010.
08-29-2013 07:53 AM
windows 2003, not xp
08-29-2013 08:02 AM
Verify that backup exec is fully patched up with the most current version by running live update and pushing the remote agent out to all remote servers...
also verify that the BESA has the correct rights needed to backup/restore to exchange
http://www.symantec.com/docs/TECH184449
Edit: additionally what is the Final error being thrown in the job log...
08-29-2013 08:34 AM
the final error is
v79-57344-915 'Unable to complete tje operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database File: '-1022 There is a disk IO errror'.
BESA most definitle has the correct righs.
08-29-2013 09:52 AM
When you ran live update did it show the server as fully patched up? if so please make sure that the agent being used on the remote machine is also fully patched up
the final error will look more like the following
Final error: 0xe0000393
with text to follow as in the following technote
http://www.symantec.com/docs/TECH186423
Additionally what version of exchange are you trying to restore to? is this the same version of exchange that you backed up from? have you been able to successfully restore previously?
08-29-2013 10:37 AM
BE 2010 is fully patched.
No remote agents involved.
Backup to tape was done on the native macjhine itself. runnning Exchange 2003.
Trying to restore a mailbox from previously made tape on this server.
Succesful restores in the past, yes!
08-29-2013 10:49 AM
Is this a Small business Server?
Please verify that the mailbox created for the System Logon Account is still active and unhidden from the GAL. Verify this by sending a communication to and from it .
08-29-2013 11:02 AM
Windows server 2003 R2 / Standard Edition / Service Pack 2
Not a small business server
Account is active and able to receive/transmit messages, not hidden
08-29-2013 11:13 AM
Just so that im clear you do have Exchange and the B.E. media server installed and running on the same box correc
08-29-2013 11:15 AM
That is correct.
08-29-2013 11:20 AM
HMMM ,
Please run try to run the restore again with debug enabled. Please view the following documentation on how to do so
http://www.symantec.com/docs/TECH124453
08-29-2013 12:36 PM
running it now with debug enabled.
08-29-2013 12:37 PM
Hi,
Have you tried to manually stage to disk first before restoring the mailbox?
If you don't know how too, read my article below:
Thanks!
08-29-2013 12:57 PM
job completed. failed again. saved log file and it is attached.