Analytics not working

[meffaman]

We've been battling an Analytics issue for quite some time now and I thought I'd post on here to see if anyone can help.  When we enable Analytics on a case, sometime it works and sometimes it doesn't.  Today it's not working and is just stuck at "Waiting for search data...".

The case this is running on only has 70 items. 

We've opened cases with Symantec and never really got to the end of this.  The last suggestion was to upgrade to SP3 for version 9 which we did, but no luck. 

Any ideas?  I've verified full text indexing is enable on all of the SQL databases. 

[TonySterling]

can you run a dtrace of the AnalyticsServerApp process to see if it's doing anything?

[idaman22]

Advanced Analytics search is returning invalid results.- http://www.symantec.com/docs/TECH160612

[meffaman]

Hi Tony,

Just saw your reply..... Just restarted the EV AMS service per Symantec to see if that clears up (temporarily) the issue and it did.  I'm guessing you'd want to see the trace output for time it's not working?

Joe

[TonySterling · Accepted solution]

Right, it doesn't do any good to trace it when it's working.  Sounds like the process was just hung.