Citrix and Outlook 2003 Search and AE buttons not working

[SolarP]

Hi All

This will probably be a blast from the past and I am sure I have seen it before.

I have a customer who have bought their old Citrix 4.5 farm into scope for the EV client, since it was supposed to be gone before project completion.

They have Outlook 2003 with Office SP3 applied. using EV10 Sp4 CU3 on server and client. Client has been installed with VBS dll applied as per TECH35595.

The issue I am having is that the "search archive" button does not do anything and the "Archive explorer" just removes the left hand folder column in Outlook and does not open. I have tried it as a published app and also logged on to the Citrix server

I thought that it may be pemissions on the %TEMP% area but I can see it creating the redirect htm files.

I am guessing that it is some security policy or IE setting or Outlook Group policy setting and I have seen it before I am sure.

I have no access to group policy and I have to go through someone else to check settings etc

Does this ring a bell for any one

Thanks

SP

[SolarP]

The section of the client log is attached below with names removed but cannot seem to find anything with "A COM error exception has been caught: 80004005" in the support forums

03/08/2015 14:24:43.864[10032][H]: User initiated Search Vaults.

03/08/2015 14:24:43.865[10032][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP

03/08/2015 14:24:43.865[10032][M]:     No Value

03/08/2015 14:24:43.866[10032][M]:     Desktop Setting: USENEWSTYLESEARCH

03/08/2015 14:24:43.867[10032][M]:     No Value

03/08/2015 14:24:43.867[10032][M]:  USENEWSTYLESEARCH = 1 [default]

03/08/2015 14:24:43.867[10032][M]:     Desktop Setting: MAILBOXSERVER

03/08/2015 14:24:43.868[10032][M]:     Value: CSEXDAG1S02

03/08/2015 14:24:43.887[10032][M]:     Desktop Setting: DEFAULTARCHIVEID

03/08/2015 14:24:43.887[10032][M]:     Value: 15F67F215D6BCAD44AD7B1938BF8CB00D1110000EVAULT02

03/08/2015 14:24:43.888[10032][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP

03/08/2015 14:24:43.889[10032][M]:     No Value

03/08/2015 14:24:43.889[10032][M]:     Desktop Setting: BROWSERSEARCHLINK

03/08/2015 14:24:43.890[10032][M]:     No Value

03/08/2015 14:24:43.890[10032][M]:  BROWSERSEARCHLINK = 1 [default]

03/08/2015 14:24:43.890[10032][M]:     Desktop Setting: CUSTOMLOGINMESSAGE

03/08/2015 14:24:43.891[10032][M]:     No Value

03/08/2015 14:24:43.892[10032][M]: Launching EV web application in Outlook: https://EVAULT02.xyx.CO.UK/EnterpriseVault/searcho2k.asp?server=CSEXDAG1S02&mbx=SMTP:Bill.Gates@xyz....

03/08/2015 14:24:44.134[10032][H]: A COM error exception has been caught: 80004005

03/08/2015 14:25:02.481[10032][M]: Exchange conn mode:800, Store Type:0

03/08/2015 14:25:02.481[10032][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP

03/08/2015 14:25:02.482[10032][M]:     No Value

03/08/2015 14:25:02.482[10032][M]:     Desktop Setting: OVRequireOfflineStore

03/08/2015 14:25:02.483[10032][M]:     No Value

03/08/2015 14:25:02.483[10032][M]:  OVRequireOfflineStore = 1 [default]

03/08/2015 14:25:02.491[10032][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP

03/08/2015 14:25:02.491[10032][M]:     No Value

03/08/2015 14:25:02.492[10032][M]:     Desktop Setting: VVENABLED

03/08/2015 14:25:02.492[10032][M]:     No Value

03/08/2015 14:25:02.493[10032][M]:  VVENABLED = 0 [default]

03/08/2015 14:25:02.493[10032][M]:  OVReset = 0 [default]

03/08/2015 14:25:02.494[10032][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP

03/08/2015 14:25:02.494[10032][M]:     No Value

03/08/2015 14:25:02.495[10032][M]:     Desktop Setting: PSTIMPORTENABLED

03/08/2015 14:25:02.495[10032][M]:     Value: 0

03/08/2015 14:25:02.496[10032][M]:  PSTIMPORTENABLED = 0 [Desktop Setting]