Cryptic Error in the Event viewer ?

[Dushan_Gomez]

Hi All,

I don'tknow why I always got this error event in my Event viewer:

Event Type: Error

Event Source: Enterprise Vault 

Event Category: Converter Sandbox 

Event ID: 6578

Date: 5/04/2011

Time: 6:06:18 PM

User: N/A

Computer: EVServer01-VM

Description:

Abnormal error occurred 

Object:    CINSOConverter 

Reference: U/e 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Data:

0000: 43 61 74 61 73 74 72 6f   Catastro

0008: 70 68 69 63 20 66 61 69   phic fai

0010: 6c 75 72 65 20 20 5b 30   lure  [0

0018: 78 38 30 30 30 66 66 66   x8000fff

0020: 66 5d                     f]      

any kind of comment and help would be greatly appreciated.

Thanks

[JesusWept3 · Accepted solution]

how many errors are you getting for these?
Are the directly proceeded by something like "item could not be converted" or "item was converted to text"

What should be happening is when items come to be archived, Enterprise Vault via the Inside Out Converter, it will convert items such as XSL, DOC, PDF etc, to HTML or Text. When the item fails to convert to html it will then default to converting to Text files.

if the item then fails to convert to either HTML or Text then it will throw an error saying the item couldn't be fully indexed.

So for example, say you have a PDF file that only has images, PDF files normally can be indexed, it will extract the formatting and the text and then change it to either html/text, but with PDFs that only have images, there is nothing that can be indexed.

At this point Enterprise Vault will just index the meta data that it can, such as created date, file name, modified date etc and other properties of the file that you could normally see in the properties through Windows Explorer.

The side effects of items not being converted is that you are limited to searching by the file name or dates, and also when you try and preview the item via something like Browser Search, it will show you "no preview is available", to view the full contents you will have to fully open or retrieve the item.

So in some circumstances for performance reasons, or for issues like this, you may find that it is something like a PDF causing the error, and you may be advised to add PDF files to the exclusion lists so that INSO does not convert the PDF File, but realise that regular PDF files that *can* be indexed, will no longer be indexed at all (except for the meta data mentioned above)

If you really want to get to the bottom of this issue, you will have to dtrace EVConverterSandbox, wait for the error to show in the event viewer, then do a search on Event ID 6578

If you wanted to find what items didn't index or convert, you could do an IndexCheck using the -missingContent switch, but you'd expect to see quite a lot of documents that failed to convert anything

[Dushan_Gomez]

Yes, many thanks Jesus, you seemsto know this product very well :)

that could be a PDF files that contains scanned image, no wonder I get that in the SCANNER Mailbox.

Cheers,

DG