02-25-2014 11:24 PM
Hi Guys,
I am having the strangest issue with EV 10 at the moment. I upgraded the system from EV 10 to 10.0.4. Upgrade went through fine, all databases upgraded without any issues. But when I try and access the VAC it states that it cannot connect to the directory please check that the SQL server is avalible (It is) and that the service is running (which it is).
If i look into the events I get a information stating that I must check the events on the SQL server to see if there are any erors:
Cannot connect to the Enterprise Vault Directory service.
Check the Enterprise Vault event log on ZATERSQL01 to find the cause of the problem.
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.4.0&build=10.0.4.1189&error...
On the SQL server I have a 17806 error which relates to a SSPI handshake failed error code: 0x8009030c state 14. I have attached a screenshot. EV has sysadmin rights on SQL and DBower on the databases.
Any ideas?
Rob
02-26-2014 12:30 AM
Hi Rob,
I have seen this before, but not sure on how I fixed it. Some research shows some causes. Your best bet is to check the SQL Server Security Event Log for errors related to the VSA/your account. Also check this article:
http://databaseandstorage.blogspot.nl/2013/03/error-17806-severity-20-state-14.html
In addition to this, I believe you also need to check if the security log is not full. If it is, then make sure oldest events are overwritten (or enlarge log)
regards,
02-26-2014 12:35 AM
Hi Gertjan
Thanks for the advise: Foudn the following
02-26-2014 12:36 AM
02-26-2014 01:14 AM
May be worth running Deployment Scanner again to check permissions
02-26-2014 01:25 AM
Only warning I get with regards to SQL is,
ZATERSQL01\EVAULT: NamedPipes (NO), TCP/IP (YES)
02-26-2014 01:32 AM
The NamedPipes can be ignored as long as TCP/IP is OK. I concur with Gertjan that you need to explore any possible SQL issues
02-26-2014 01:37 AM
02-26-2014 03:29 AM
Going to try and recreate the ODBC connection for the directory service. Not sure if that will make a difference but its worth a try.
02-26-2014 03:35 AM
OK well there are no ODBC connections registered. added them in but it did not make a difference.
03-27-2014 01:43 AM
Hello again.
This may be a longshot, but can you check this article?
http://www.symantec.com/docs/HOWTO57522