EV 8.0 SP1 - Archiving and Synchronization isnt working

[GauravAditya]

Hello All,

Scenario: -

User Mailbox full (Quota is defined in Exchange)

Mailbox Archiving configured to perform both by Age (1year) and Quota(

Issue: -

1. Unable to synchronize that user for any policy changes





2. Archiving isnt working either

3. emails above 500kb not getting archived







4. "Unread Email" doesnt show count





Please advise.

Regards,

GauravAditya

[Rob_Wilcox1]

To clarify ..

Is the mailbox currently over it's send/receive limit?

If that is the case then enterprise vault can't archive anything in that mailbox.. you'd have to temporarily increase the quota slightly.   During archiving the first thing we do is effectively take a "copy" of the mail, and then add on some extra attributes like archive date, saveset ID and so on.  If the mailbox is over the send/receive limit, then we can perform a "save" operation on those messages (so we roll back the change).  Likewise for synchronisation, we delete the current hidden message in the mailbox which is just a couple of Kb in size, and create a new one, but if you're over quota, then we can't create the new one.

Unread Mail is a search folder, and Exchange doesn't guarantee keeping them up to date...  the indices for search folders also consume space in the mailbox.  Both might be the reason it's not updating.

Hope that helps,

[GauravAditya]

Hello,

Can you please, also help with the issue that in the same scenario, emails above 500KB in size not getting archived








Regards,

GauravAditya

[Rob_Wilcox1]

Please see my responses above.

[GauravAditya]

Thanks a lot for this update and we have done as below: -
1. deleted a lot of emails maintaining 75MB space available.
2. Ran synchronization task
3. Restarted and ran the archiving task

But still the issue remains and the emails above 500kb are not getting archived even though these are older emails as you can see in the screenshot.

Please advise.

Regards,

GauravAditya

[Rob_Wilcox1]

Please list out the steps (or show screenshots) of your archiving policy ..

Also, have you tried to manually archive one of the larger messages?