01-19-2013 01:51 AM
Hi,
One of the mailboxes in our enviorment is not getting archived by EV. Only the sent items of that mailbox is archived, although the criteria fits a lot of other emails.
We're are running EV 9 and Exchange 2007.
Attached is the report for the said mailbox.
Solved! Go to Solution.
01-20-2013 12:32 AM
01-19-2013 01:57 AM
So it says, I think, 78 archivable items.
It doesn't say where they are located.
The best thing to do is setup dtrace of the archiving task, and do a run now .. just archiving, and just for this user. Then look through that for references to things like 'iseligible' or search for the subject of items that you think should be archived, and aren't.
01-19-2013 04:15 AM
01-19-2013 04:42 AM
I created a new policy just for this mailbox, and set it to simply archive all items older than 6 months, just to simplify the troubleshooting but it still have the same problem.
The emails were never archived in order to restore them, so its not that for sure.
01-19-2013 06:45 AM
01-19-2013 10:33 PM
I ran a DTrace and got the result; most of the 74 items were not archived because the inactivity period did not expire yet. The problem is, the mailbox have more than 1000 archivable items, but EV isn't even acknowledging that.
01-19-2013 10:38 PM
I found this line in the dtrace log:
EFP - Folder Policy Settings for [Inbox]| Filter Type = Not archiving this folder (do not archive)| Archive Settings Locked = FALSE| Override Locks = FALSE| Delete Original = FALSE| Create Shortcut = FALSE| Archive unread items = FALSE| Archiving based on : Age and Quota| Age and Quota:| Age Based Period = 999 Years| Quota Percent Free = 0| Not using Size Priority Settings
01-20-2013 12:32 AM
01-20-2013 12:43 AM
1. How can I verify that EVPM is not to set to DoNotArchive?
2. I don't see the EV tab in Outlook in order to change the policies.
3. The policy used for this mailbox is used for many other mailboxes, which have the same configuration in Exchange, so I don't think this is the case.
I will look into the links you provided and report back.
Thanks!
01-20-2013 01:39 AM
Zapping worked, the archivable items jumped to more than 2000!
Thank you very much, Alex.
01-20-2013 10:38 AM
Glad you've got it sorted.