EV buttons missing after reinstalling OWA extensions on 2007 CAS servers.

[Danish_A]

We have EV 9.0.3, exchange 2007 Mbx servers and seperate CAS servers, due to issue on CAS server it has been re-formatted and EV OWA extensions have been re-installed but while accessing through OWA EV buttons are missing.

[Danish_A]

Copied old web.config and smallIcons.xml file and restarted IIS .

Now, EV buttons are appearing as red cross buttons.

Need your suggestions to resolve the issue.

[ZeRoC00L]

Does the new CAS server has the same IP-address as the old server ?

If not, you will have to add the ip to the file exchangeservers.txt on the EV server, and rerun the owauser.wsf script.

[Danish_A]

The new CAS server has the same old IP-Address.

I have reinstalled the OWA extensions again and now the EV buttons are appearing but only Search Archive option  is not working .

[RahulG]

Does the other buttons work fine ?i.e archive and restore

refer http://www.symantec.com/docs/TECH54355

enable logging

http://www.symantec.com/business/support/index?page=content&id=TECH58865