EV mailbox messages

[adebola24]

Hi

At a customer site there is an issue where the mailbox messages are reported as not being able to be sent - the old 2297 and 2298

however when we go to the EV system mailbox account, within the INBOX are the messages ! however they are already 'read' (as in they have been opened and read) and they have a peculiar date associated to them

the disable mailbox messages all have a date of 06/04/11

the enable mailbox messages all have a date of 12/01/11

any pointers on why it would A be using these bizarre dates and B why they are sitting in the ev system mailbox

[JesusWept3 · Accepted solution]

any chance the EV Admin account doesn't have the "Send On Behalf As" permission to that particular system mailbox?

[WiTSend]

Are the two emails in the c:\Progam Files\Enterprise Vault\  sub-directory as .msg files.  That is where the system picks them up to send them to the user's mailbox.

[adebola24]

thanks, despite running the scripts and checking deployment scanner the send as permission had not been set