EV80SP2 - strange issue in Archive Explorer

[GertjanA]

Hello all,

I have a user who, when clicking on the AE-icon in Outlook, only gets 47 archived mails to show. No folder structure is showing at all.
I have checked, when exporting the archive, it exports 10890 items.
I have checked, Search Safe, I can find and retrieve items from the date when his mails first got archived.
I have rebuild the index (both update (first), than rebuild (second)) to no avail.

I think I have two options:
Export Archive to mailbox.
Disable user for archiving
Delete Archive
enable user for archiving
Create new archive
Import pst into archive

Option2
Have user delete the EV-shortcuts
Export archive to mailbox, and have it re-archive.

Does anyone what else might resolve this?

Thanks.

Gertjan

[TonySterling]

Hey mate,

have you seen this?

http://seer.entsupport.symantec.com/docs/290151.htm

[Chai]

support.veritas.com/docs/290151

Try the link above and see if it works..

[Patrick_Kenevan]

Hi GertjanA,

In addition to the tech article mentioned by Chai and Tony you can run the following SQL query against the EnterpriseVaultDirectory

USE EnterpriseVaultDirectory
SELECT * from ArchiveFolderView
WHERE ArchiveVEID = '131388868EEAC394F838B4F73C68DF55E1110000vault'
AND PARENTFOLDERROOTIDENTITY IS NULL
order by FolderName

Replace the ArchiveVEID with the effected user's archive id. I reckon you will get a list of folders with ParentFolderRootIdentity = NULL including the Top of Information Store

[GertjanA]

Going to try that.

[GertjanA]

Indeed. Thanks.

[GertjanA]

The document assums the folders have an identity.
I have multiple folders having NULL (about 6 out of (!)). How do I determine the value for the incorrect subfolders. (column ParentFolderVEID also is NULL for those folders)
Top of Information store = NULL

Thanks.

[JesusWept3]

call in to support, i believe they now have a utility to fix this

[GertjanA]

Will report (and close) when solved.
If interested, case-id 411-628-934

[GertjanA · Accepted solution]

The issue I am facing is described in document 317799

http://seer.entsupport.symantec.com/docs/317799.htm

Unfortunately, in 80SP2, this means exporting archive, removing archive, importing pst (including steps of disabling mailbox etc)

Gertjan