Enterprise Vault Proxy Error

[Wanhermann]

Dear all,
we have Problem....
Vault Server:
W2008SP1
EV8 SP2

Exchange Server
W2003R2 SP2
EXC 2003 SP2
non Cluster, single Server

When we access the Archive Explorer via OWA we become a blank page.

Enterprise Vault Policy Setings for OWA: 
- Client Connection = use Proxy

- External Web Application Url = <https>/enterprisevault

 On the Exchange we enable the Debug mode in the EVBackend.ini


10.100.1.35.exchangevirtualserver=VIE-EU-EXM-02
vie-eu-exm-02.1.evproxyfevdir=EnterpriseVaultProxy
vie-eu-exm-02.1.evproxybevdir=EnterpriseVaultProxy
vie-eu-exm-02.1.public.evowavdir=EnterpriseVaultPublic
vie-eu-exm-02.1.exchange.defaultdomain=internal.domain
vie-eu-exm-02.1.exchange.evowavdir=EnterpriseVaultExchange
vie-eu-exm-02.1.host=
vie-eu-exm-02.1.diagnosticfilefolder=C:\Program Files\Enterprise Vault\OWA\Logging\
vie-eu-exm-02.1.exchangediagnostics=1
vie-eu-exm-02.1.proxydiagnostics=1

Output:

##################################

Enterprise Vault Diagnostics

[edit] added log as an attachment.

[AndrewB]

looks like the problem is with this line in your evbackend.ini:

vie-eu-exm-02.1.exchange.defaultdomain=internal.domain

see:
http://seer.entsupport.symantec.com/docs/294705.htm

[AndrewB]

wanhermann, please don't forget to mark this as solved if you're question has been answered.

[Hermann2009]

Hi Andrew
the Problem isn't solved, all troubleshooting are without any solution.
the internal domain isn't the problem, we use the local domain name.
the blank screen is online again... no idea whats the problem.

realy no one use EV8 SP2 & Exchange 2003 SP2???

what is the best next step?

open an official support case?
br
Hermann

[AndrewB]

just to clarify, did you change the exchange.defaultdomain=  line in your EVBackEnd.ini to the name of your internal domain or is it still set to "local.domain" ?

[Hermann2009]

Dear Andrew,
yes we insert the internal domain name into the INI File.
Redirect doesn't work :(
br

[GuruPrasadNS]

i too faced this problem and found evanon VD login credentials side problem. when system (w2k3) boots, it used to fail to get auth with AD server and login used to fail for evanon VD. EV support could not solve the problem. Finally we figured out the problem with network port where we had to enable PORTFAST while Spanning Tree Protocol is enabled. Solved the problem. Please check for error 5719 source netlogon and type is error and above should solve ur problem.

[abccom]

It sem so post have same error about blank page of archive explerer and search funchion on owa.

I want to know how to solve and i face this problem too.