Enterprise Vault causing unhandled exceptions in other application.

[John101061]

Folks,
At a client site, Symantec Enterprise Vault was recently installed on Windows XP. Immediately after installing Symantec Enterprise Vault a non-Symantec application no longer is usable and errors with an unhandled exception with traces indicating possible problems with Crystal Reports (Error Number: 5
Error Description: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception. Form: CDD.VB). The affected application is mission-critical to the client's everyday business needs. The client site Removed Symantec Enterprise Vault which allowed the non-Symantec application to work correctly without errors.

Further investigation revealed that when a file named 8.0.50727.42.policy is removed, Symantec Enterprise Vault and the client's application functions without error. Removing a policy file from all user PC's would not be a solution since this affects about 100 users at the client site. Symantec Enterprise Vault is pushed down to all users from one point via SMS. Is there a known problem or a "fix" to resolve the problem described above?

Thank you in advance,
John

[TonySterling]

Can you tell us what the other application is?

regards

[TonySterling]

you could also try installing this after you install the EV Client and see if that allows them both to work:

http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en



Also, might there be an update to the other application?  Can you search it's knowledge base and see if they have addressed it?

[John101061]

Tony,

thank you for your response. The failing application in an in-house application and has been used by our cliet sites for many years. The application is written in C++ and requires the following:

• Windows XP (SP 2)
• MDAC 2.8
• .NET FRAMEWORK 2.0
• Crystal Reports Version 10.2

I will forward the link you posted above to my team as we are scratching our heads for a resolution and this my become critical. In the meantime, if anything else comes to mind, please post.

Thank you,

John

[TonySterling]

You might forward this as well to them:

http://msdn.microsoft.com/en-us/library/ms235342(VS.80).aspx