Please can someone help me.
I am not able to connect EV or restore any emails/sync.
the below log is what’s coming up. This happens when on VPN or not.
any suggestions to a fix is appreciated
06/08/2014 11:18:36.276[6812][H]: Log file created (level 1).
06/08/2014 11:18:36.280[6812][H]: Loaded UI Language Path: c:\program files (x86)\enterprise vault\evclient\languages\en
06/08/2014 11:18:36.288[6812][H]: Loaded Help Language Path: c:\program files (x86)\enterprise vault\evclient\languages\en
06/08/2014 11:18:36.295[6812][H]: Module path: C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll
06/08/2014 11:18:36.300[6812][H]: No language resource module was loaded, the default English resources in Valkyrie.dll will be used
06/08/2014 11:18:36.309[6812][H]: RPC over HTTP is enabled (flags = 15)
06/08/2014 11:18:36.587[6812][H]:
06/08/2014 11:18:36.592[6812][H]: Environment:
06/08/2014 11:18:36.594[6812][H]: Enterprise Vault Client 10.0.2.1112 (Full functionality enabled)
06/08/2014 11:18:36.597[6812][H]: Microsoft Enterprise Edition (build 9200), 64-bit
06/08/2014 11:18:36.600[6812][H]: AMD A6-1450 APU with Radeon(TM) HD Graphics AMD64 Family 22 Model 0 Stepping 1;
06/08/2014 11:18:36.604[6812][H]: Microsoft Outlook 15, 32-bit (15.0.0.4517)
06/08/2014 11:18:36.605[6812][H]: [RPC over HTTP enabled (flags = 15)]
06/08/2014 11:18:36.607[6812][H]: Microsoft Internet Explorer 9.10.9200.17028
06/08/2014 11:18:36.609[6812][H]: Computer name: L8-7VXCX02.amd.com
06/08/2014 11:18:36.611[6812][H]:
06/08/2014 11:18:36.612[6812][H]: Contents of Desktop Settings:
06/08/2014 11:18:36.613[6812][H]: ;SERVER; = torarray.amd.com
06/08/2014 11:18:36.614[6812][H]: ADDALLEVSERVERS = 0
06/08/2014 11:18:36.615[6812][H]: ADDSERVERTOINTRANETZONE = AMDCanVault;AMDCanVault.amd.com;STOREV1;STOREV1.amd.com;TOREV1;TOREV1.amd.com;STOREV2;STOREV2.amd.com;TOREV2;TOREV2.amd.com;STOREV3;STOREV3.amd.com;TOREV3;TOREV3.amd.com;storvev1;storvev1.amd.com;storvev2;storvev2.amd.com;storvev3;storvev3.amd.com
06/08/2014 11:18:36.620[6812][H]: ALLOWSCRIPTPUBLICFOLDERS = 2
06/08/2014 11:18:36.622[6812][H]: ALLOWSCRIPTSHAREDFOLDERS = 2
06/08/2014 11:18:36.623[6812][H]: ARCHIVEDELITEMSFOLDER = 0
06/08/2014 11:18:36.624[6812][H]: ARCHIVEEXPLORERBTNVISIBLE = 1
06/08/2014 11:18:36.625[6812][H]: ARCHIVEMANAGEDFOLDERS = 0
06/08/2014 11:18:36.628[6812][H]: ARCHIVEONLYWITHATTACH = 0
06/08/2014 11:18:36.629[6812][H]: ARCHIVESETTINGSLOCKED = 1
06/08/2014 11:18:36.630[6812][H]: DEFAULTARCHIVEID = 1196EDB8056907E4A916D1F39EDF2FF0A1110000AMDCanVault
06/08/2014 11:18:36.632[6812][H]: DEFAULTDOUBLECLICKVIEW = 0
06/08/2014 11:18:36.634[6812][H]: DEFAULTRETENTIONCATEGORYID = 1E75A5DBEBCBCB447B6C30B5BA976677F1b10000AMDCanVault
06/08/2014 11:18:36.636[6812][H]: DEFAULTWEBAPPURL = http://torev2.amd.com/EnterpriseVault
06/08/2014 11:18:36.638[6812][H]: DELETEBTNVISIBLE = 0
06/08/2014 11:18:36.639[6812][H]: DEPLOYFORMSLOCALLY = 2
06/08/2014 11:18:36.641[6812][H]: EVSERVERS = storev1.amd.com;storvev1;torev2.amd.com;STORVEV2;torev3.amd.com;storvev3;
06/08/2014 11:18:36.644[6812][H]: INACTIVITYPERIOD = 30
06/08/2014 11:18:36.645[6812][H]: INACTIVITYPERIODUNITS = 0
06/08/2014 11:18:36.647[6812][H]: LARGEITEMSSIZEKB = 10240
06/08/2014 11:18:36.648[6812][H]: LOCALISEDRESOURCES = C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll
06/08/2014 11:18:36.651[6812][H]: MAILBOXDN = /o=AMD/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=amuscat
06/08/2014 11:18:36.654[6812][H]: MAILBOXSERVER = STOREXDAG01
06/08/2014 11:18:36.655[6812][H]: MAILBOXSTATE = 1
06/08/2014 11:18:36.656[6812][H]: MAILBOXTYPE = PrimaryUser
06/08/2014 11:18:36.658[6812][H]: MANAGEDFOLDERHANDLING = 0
06/08/2014 11:18:36.659[6812][H]: MARKPSTS = 1
06/08/2014 11:18:36.660[6812][H]: MINAGEPERIOD = 30
06/08/2014 11:18:36.661[6812][H]: MINAGEPERIODUNITS = 0
06/08/2014 11:18:36.663[6812][H]: OVENABLED = 1
06/08/2014 11:18:36.665[6812][H]: OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*;
06/08/2014 11:18:36.667[6812][H]: OVSETUPWIZARD = 0
06/08/2014 11:18:36.668[6812][H]: OVSTARTDOWNLOADBTNVISIBLE = 1
06/08/2014 11:18:36.669[6812][H]: OWA2003CANCELFROMTOOLBAR = 0
06/08/2014 11:18:36.672[6812][H]: OWA2003DELETEFROMCONTEXTMENU = 0
06/08/2014 11:18:36.674[6812][H]: OWA2003DELETEFROMTOOLBAR = 0
06/08/2014 11:18:36.675[6812][H]: OWA2003DELETEMODE = 0
06/08/2014 11:18:36.676[6812][H]: OWAWEBAPPURL = http://torev2.amd.com/EVAnon
06/08/2014 11:18:36.677[6812][H]: PFINACTIVITYPERIOD = 6
06/08/2014 11:18:36.678[6812][H]: PFINACTIVITYPERIODUNITS = 2
06/08/2014 11:18:36.679[6812][H]: PFLARGEITEMSSIZEKB = 10240
06/08/2014 11:18:36.680[6812][H]: PFMINAGEPERIOD = 2
06/08/2014 11:18:36.681[6812][H]: PFMINAGEPERIODUNITS = 1
06/08/2014 11:18:36.682[6812][H]: PFUSELARGEITEMSSIZE = 0
06/08/2014 11:18:36.683[6812][H]: POLICYENTRYID = 1AE7B468F603FB844960D69D1660BC1031012700AMDCanVault
06/08/2014 11:18:36.685[6812][H]: PSTIMPORTENABLED = 0
06/08/2014 11:18:36.686[6812][H]: PSTPOLICYENTRYID = 15BEAAD49B5B4FC4BBE88EA6B7E188A1C1012700AMDCanVault
06/08/2014 11:18:36.689[6812][H]: RPCOVERHTTPRESTRICTIONS = 0
06/08/2014 11:18:36.691[6812][H]: SERVERVERSION = 9.02
06/08/2014 11:18:36.692[6812][H]: SETFORCEFORMRELOAD = 0
06/08/2014 11:18:36.701[6812][H]: SITEENTRYID = 13FA62FE3034E2F449F38386EBFFB22FB1d10000AMDCanVault
06/08/2014 11:18:36.703[6812][H]: SYSTEMMAILBOX = SMTP:amdvault.storexdag1@amd.com
06/08/2014 11:18:36.705[6812][H]: USEINACTIVITYPERIOD = 1
06/08/2014 11:18:36.706[6812][H]: USELARGEITEMSSIZE = 0
06/08/2014 11:18:36.708[6812][H]: USEQUOTALIMIT = 0
06/08/2014 11:18:36.709[6812][H]: USERSCANDELETEITEMS = 0
06/08/2014 11:18:36.711[6812][H]: USESELFINSTALLFUNCT = 0
06/08/2014 11:18:36.713[6812][H]:
06/08/2014 11:18:36.714[6812][H]:
06/08/2014 11:18:36.748[6924][H]: PSTMIG:
06/08/2014 11:18:36.749[6924][H]: PSTMIG: PST Importer started.
06/08/2014 11:18:36.750[6924][H]: PSTMIG:
06/08/2014 11:18:36.762[6812][H]: Installed Outlook preview pane registry keys fix for Outlook V15
06/08/2014 11:18:36.764[6812][H]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005
06/08/2014 11:18:36.845[6812][H]: [Offline Config] Enabled: true
06/08/2014 11:18:36.847[6812][H]: [Offline Config] Root Directory: C:\Users\amuscat\AppData\Local\KVS\Enterprise Vault\
06/08/2014 11:18:36.906[6812][H]: [Offline Config] Working Directory: C:\Users\amuscat\AppData\Local\KVS\Enterprise Vault\17372B7D69EC6E45A4584618D224D31F\
06/08/2014 11:18:36.916[6812][H]: Adding folder (Deleted Items) to the list of folders the trawler will ignore
06/08/2014 11:18:36.918[6812][H]: Adding folder (Conflicts) to the list of folders the trawler will ignore
06/08/2014 11:18:36.922[6812][H]: Adding folder (Sync Issues) to the list of folders the trawler will ignore
06/08/2014 11:18:36.925[6812][H]: Adding folder (Local Failures) to the list of folders the trawler will ignore
06/08/2014 11:18:36.941[2864][H]: DesktopCommonUtil::ConvertISO8601ToFileTime: Error (InvalidDateFormat) []
06/08/2014 11:18:36.942[2864][H]: HDR:SCHED: Last good sync. time is in an invalid format:80004005. 0 will be used instead
06/08/2014 11:18:36.944[2864][H]: HDR:SCHED: LastGoodSyncTime:01/01/1601 00:00:00.000 (0)
06/08/2014 11:18:36.946[2864][H]: HDR:SCHED: LastSyncTime:06/08/2014 10:14:56.000 (130517936960000000)
06/08/2014 11:18:36.947[2864][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000)
06/08/2014 11:18:36.976[1540][H]: DTCC: Successfully lowered the priority of this thread
06/08/2014 11:18:36.979[1540][H]: HDR:SCHED: Starting MDC Scheduler Thread
06/08/2014 11:18:36.981[5172][H]: DTCC: Successfully lowered the priority of this thread
06/08/2014 11:18:37.016[1540][H]: HDR:SCHED: MDC Scheduler starting
06/08/2014 11:18:37.021[6812][H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
06/08/2014 11:18:37.043[5172][H]: CONTENT:STORE: [Offline Config] Maximum Store Size (MB): 37888
06/08/2014 11:18:37.265[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible.
06/08/2014 11:18:37.326[1540][H]: HDR:SYNC: Could not connect to EV
06/08/2014 11:18:37.361[1540][H]: HDR:SCHED: LastSyncTime:06/08/2014 10:14:56.000 (130517936960000000)
06/08/2014 11:18:37.364[1540][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000)
06/08/2014 11:18:37.366[1540][H]: HDR:SCHED: Seconds to next sync:11462
06/08/2014 11:18:54.914[6812][H]: User initiated 'Synchronize Vault Cache'.
06/08/2014 11:18:54.935[1540][H]: HDR:SYNC: Pre-processing. Type:MANUALLY INITIATED
06/08/2014 11:18:54.941[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible.
06/08/2014 11:18:54.943[1540][H]: HDR:SYNC: Could not connect to EV
06/08/2014 11:18:54.944[1540][H]: HDR:SYNC: Failed
06/08/2014 11:18:54.945[1540][H]: HDR:SCHED: LastSyncTime:06/08/2014 11:18:54.937 (130517975349370000)
06/08/2014 11:18:54.947[1540][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000)
06/08/2014 11:18:54.949[1540][H]: HDR:SCHED: Seconds to next sync:11445
06/08/2014 11:18:54.953[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible.
06/08/2014 11:18:54.957[1540][H]: HDR:SYNC: Could not connect to EV
06/08/2014 11:18:58.809[3624][H]:
06/08/2014 11:20:01.859[6812][H]: User initiated 'Synchronize Vault Cache'.
06/08/2014 11:20:01.869[1540][H]: HDR:SYNC: Pre-processing. Type:MANUALLY INITIATED
06/08/2014 11:20:01.872[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible.
06/08/2014 11:20:01.874[1540][H]: HDR:SYNC: Could not connect to EV
06/08/2014 11:20:01.876[1540][H]: HDR:SYNC: Failed
06/08/2014 11:20:01.877[1540][H]: HDR:SCHED: LastSyncTime:06/08/2014 11:20:01.859 (130517976018590000)
06/08/2014 11:20:01.880[1540][H]: HDR:SCHED: NextSyncTime:06/08/2014 14:29:40.000 (130518089800000000)
06/08/2014 11:20:01.882[1540][H]: HDR:SCHED: Seconds to next sync:11378
06/08/2014 11:20:01.885[1540][H]: HDR:SYNC: EnterpriseVault is inaccessible.
06/08/2014 11:20:01.886[1540][H]: HDR:SYNC: Could not connect to EV
