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Event 6796 & 6727

hi there,

i got two errors on my evault server (9.0.1)

event id 6796

A COM exception has been raised.

Internal reference
CVaultStoreDB::IndexAdditionsCrawlerItemsNext .\VaultStoreDB.cpp [lines (19){...,9788,9805,9807,9809,9811,9813,9823,9826,9829,9832,9835,9844}], built Nov 24 00:05:59 2010
An exception is raised when a process encounters an unexpected fault.

 

this error is followed by another one

event id 6727

Abnormal error occurred
 
Error:         Unbekannter Fehler  [0x80004005]
Reference: CArchiveCrawler::GetNextItem
Info:           Requestor - Indexing Service
                182D6AB70F430F4448CD7156FF49FE5281110000EVSERVER
                domain\serviceaccount

 

can someone help me?

The error is coming up once a week, then 3 times a day, it is very abnormal i think

1 Solution

Accepted Solutions
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Accepted Solution!

its probably

its probably this:

http://www.symantec.com/business/support/index?page=content&id=TECH169734

you can check your SQL errorlog for traces of deadlocks.

View solution in original post

6 Replies
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0x80004005 is access denied I

0x80004005 is access denied I believe. If it is happening 3 times a day, is it at a prticular time of the day and at the same time each time? You probably need to dtrace indexing issues at a particular time when the error occurs or you set the dtrace to use trigger to capture the dtrace when the error occurs.

Looks like it is having issue indexing the archived items.

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Accepted Solution!

its probably

its probably this:

http://www.symantec.com/business/support/index?page=content&id=TECH169734

you can check your SQL errorlog for traces of deadlocks.

View solution in original post

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Good call Nathan, I had not

Good call Nathan, I had not seen that technote previously.

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for what its worth,

for what its worth, 0x80004005 is unknown error occured, and 0x80007005 is access denied

https://www.linkedin.com/in/alex-allen-turl-07370146
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oops....indeed it is JW2, not

oops....indeed it is JW2, not thinking straight today!!! :-)

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thanks for your replies i

thanks for your replies

i think i will try this hofix mentioned above.

i will report later this week when i have enough time to install it