12-12-2011 03:28 AM
hi there,
i got two errors on my evault server (9.0.1)
event id 6796
A COM exception has been raised.
Internal reference
CVaultStoreDB::IndexAdditionsCrawlerItemsNext .\VaultStoreDB.cpp [lines (19){...,9788,9805,9807,9809,9811,9813,9823,9826,9829,9832,9835,9844}], built Nov 24 00:05:59 2010
An exception is raised when a process encounters an unexpected fault.
this error is followed by another one
event id 6727
Abnormal error occurred
Error: Unbekannter Fehler [0x80004005]
Reference: CArchiveCrawler::GetNextItem
Info: Requestor - Indexing Service
182D6AB70F430F4448CD7156FF49FE5281110000EVSERVER
domain\serviceaccount
can someone help me?
The error is coming up once a week, then 3 times a day, it is very abnormal i think
Solved! Go to Solution.
12-12-2011 05:24 AM
its probably this:
http://www.symantec.com/business/support/index?page=content&id=TECH169734
you can check your SQL errorlog for traces of deadlocks.
12-12-2011 04:40 AM
0x80004005 is access denied I believe. If it is happening 3 times a day, is it at a prticular time of the day and at the same time each time? You probably need to dtrace indexing issues at a particular time when the error occurs or you set the dtrace to use trigger to capture the dtrace when the error occurs.
Looks like it is having issue indexing the archived items.
12-12-2011 05:24 AM
its probably this:
http://www.symantec.com/business/support/index?page=content&id=TECH169734
you can check your SQL errorlog for traces of deadlocks.
12-12-2011 06:48 AM
Good call Nathan, I had not seen that technote previously.
12-12-2011 10:09 AM
for what its worth, 0x80004005 is unknown error occured, and 0x80007005 is access denied
12-12-2011 10:57 AM
oops....indeed it is JW2, not thinking straight today!!! :)
12-13-2011 01:31 AM
thanks for your replies
i think i will try this hofix mentioned above.
i will report later this week when i have enough time to install it